Top Frequently Asked Questions

  1. Couple looking at Big Bus Tours map

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets on this website, from the Big Bus on-street sales team, or at our kiosk (located in front of the Madrid Tourist Information kiosk beside Big Bus Tours Stop #1 at Fountain Neptuno, Paseo del Prado, 3198, 28014 Madrid).

  3. Woman listening to commentary

    Is tour commentary available in my language?

  4. Is tour commentary available in my language?

    Our Madrid bus tours feature live guides, offering an exciting and educational commentary in English and Spanish throughout the duration of your Madrid bus tour. Learn more on our Tour Commentary page.

  5. Couple looking at Big Bus Tours Madrid map

    Where can I get on the bus?

  6. Where can I get on the bus?

    Hop on the bus at Stop #1 (Fountain Neptuno, Paseo del Prado, 3198, 28014 Madrid). Please arrive 15 minutes ahead of your tour departure time in order to redeem your booking confirmation voucher.

  7. Passengers on open-top bus in London

    What time does the tour start and how often do the buses run?

  8. What time does the tour start and how often do the buses run?

    Our service operates daily. See our Service Information page for tour schedule information and notices. Alternatively, you can check times with a Big Bus Tours team member, or contact us with any questions.

More Questions & Answers

Do I need to choose a date for my tour?

Yes – when you book, you will need to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to secure your seat. If your ticket has extra inclusions, you may also need to book dates and times for these inclusions after your purchase is complete via our Booking Portal. For more information, please see the instructions on your booking confirmation email.

Tell me about Big Bus Tours Madrid

Big Bus Tours offers entertaining sightseeing tours of Madrid on open-top double-decker buses. You'll pass famous landmarks like the Prado Museum, Las Ventas bullring, Plaza de España, and more.

What can I see and visit?

Our tours pass Madrid's most iconic landmarks and unique neighborhoods. While on board, you'll see beautiful buildings like the Prado Museum, the Las Ventas bullring, the Puerta de Alcalá, the Palacio de Real Madrid, and many more! Sit back and relax on the upper deck as the tour passes the bustling Gran Vía, expansive Plaza España and grand Atocha Station. Along the way, our guides will share facts and stories about Madrid's fascinating history, architecture and dynamic culture.

Do tours operate daily?

Yes, Big Bus Tours Madrid operates every day of the year, apart from the 25th of December. Occasionally local events might affect our service due to road closures. For up-to-date information, please visit our service information page.

How long does the tour take?

Our tour duration is approximately 80 minutes. Please note that our tour duration may be affected by traffic or road closures on some occasions.

How do I redeem my ticket?

Please arrive at Stop #1 15 minutes ahead of your tour departure time in order to redeem your booking confirmation voucher with one of our staff.

Is there a discount available for groups?

Yes, discounts are available for groups of 10 or more. To find out more, submit an enquiry using our group booking information page.

Are child tickets available?

Yes. Child tickets are available for children between the ages of 5–15. Children under 4 may travel free of charge but must sit on their caregiver's lap when the service is full. Buggies and pushchairs must be stowed on the lower deck. All children under 15 years of age must be accompanied by an adult.

Are the buses wheelchair accessible?

No, our bus tour is not wheelchair accessible.

I bought a ticket for someone else, but it has my name on it, is this ok?

Yes. The person taking the tour will need to present the booking confirmation (printed or on a device) to a uniformed staff member before hopping on the bus. Staff will scan the QR code and present the guest with a ticket that can be used to board the tour. Tickets must be retained for hopping on the bus - please note that tickets cannot be replaced if lost.

Can I eat and drink on the bus?

No, eating and drinking is not permitted on the bus.

Can I bring a pet on board the bus?

Yes, pets are permitted on board the bus as long as they do not occupy a seat to the exclusion of other guests. Pets must be kept on a leash or in a basket, and muzzled where necessary.

Can I bring my luggage on the bus?

No, luggage is not permitted on board the bus.

Can I smoke or vape on the bus?

No, smoking or vaping of any substance is not permitted on the bus.

Are discounts available for specific age groups?

Yes, discounted tickets are available for guests aged 65+, and children aged 5–15. Children under 4 may travel free of charge but must sit on their caregiver's lap when the service is full. Please see our Tickets & Passes page for more details on ticket prices.

Is there a guide on the bus?

Yes. Our expert guides provide tour narration in English and Spanish.

What happens if I miss the bus?

If you miss your booked tour time, please speak to a Big Bus Tours staff member at Stop #1 to see if you can be rebooked on to a later tour that day.

How far in advance should I arrive for my tour?

Please arrive at Stop #1 15 minutes ahead of your tour departure time in order to redeem your booking confirmation voucher with one of our staff.

Can I bring a guide dog on the bus?

Yes, service animals such as guide dogs are permitted on board the bus for guests with visual impairment.

How much does the tour cost?

Our bus tour ticket prices vary between adult, child and senior. Please visit our Tickets & Passes page to see ticket prices.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.