
Top Frequently Asked Questions
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Where can I start the tour?
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How long does the tour take?
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When will the next bus arrive?
What time do tours start and how often do buses run?
Day Tour (Red Route): the first bus departs Stop #1 - San Francisco Visitors' Center (Fisherman's Wharf) at 9:00am. A full circuit is 2 hours. Buses arrive every 10-20 minutes.
Night Tour (Blue Route): buses depart Stop #1 - San Francisco Visitors' Center (Fisherman's Wharf) at 6:30pm and 7:00pm (and 7:30pm between April - October). A full circuit is 1 hour.
Sausalito Tour (Green Route): the first bus departs Stop #22/#13 - Vista Point North at at 10:15am. A full circuit is 2 hours. Buses arrive every 15-30 minutes.
Where can I start the tour?
Day Tour (Red Route): The starting point for the tour is at Stop #1 - San Francisco Visitors' Center (Fisherman's Wharf), but you can hop on and hop off at any stop.
Night Tour (Blue Route): buses depart from Stop #1 - San Francisco Visitors' Center (Fisherman's Wharf)
Sausalito Tour (Green Route): The starting point for the tour is at Stop #22/#13 (Golden Gate Bridge Vista Point North), but you can hop on and hop off at any Sausalito Tour stop.
How long does the tour take?
Day Tour (Red Route): a full circuit takes about 2 hours if you don't hop off the bus.
Night Tour (Blue Route): a full circuit takes 1 hour. Please note that the Night Tour isn't a hop-on, hop-off tour.
Sausalito Tour (Green Route): a full circuit takes about 90 minutes if you don't hop off the bus.
When will the next bus arrive?
Download the free Big Bus Tours mobile app and never miss a bus with live arrival times. Spend a little longer sipping that latte, browsing the museum or taking that all-important selfie, then simply arrive 5 minutes early at the bus stop. Save memory-making minutes on your city adventure.
More Questions & Answers
Where can I buy a ticket for the tour?
Tell me about Big Bus Tours San Francisco
What can I see and visit?
On which days does the tour operate?
How do I redeem my ticket?
How does the discount work?
Do I need to specify a date of travel?
You are welcome to buy your ticket on the day if that is your preference, but please note that our online discounts are not available on street.
Is there a discount available for groups?
Is it possible to hire one of the open-top buses for a private event?
What time is the last bus?
How will I know where to get off?
What is the child ticketing policy?
Are accommodations available for persons with disabilities?
What is the policy on bringing pets?
What is the food and drink policy?
There are no buses running due to weather conditions, what do I do?
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
How can I find the stop nearest to me?
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
I bought the ticket but it’s for someone else. It has my name on it, is this ok?
Where does the tour end?
I bought my ticket but now can’t make that date, can I use it on another day?
How do I know when the next bus is coming?
I am waiting at a stop and can’t see any buses, what do I do?
Is luggage allowed on board the bus?
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.