Top Frequently Asked Questions

  1. Couple looking at Muscat tour map

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets on this website here. Alternatively, you can purchase a ticket at most Muscat hotels, from the main Big Bus Tours departure point at Mutrah Souk (Stop #1), or on the bus at any stop.

  3. Woman listening to commentary

    Is there a commentary available in my language?

  4. Is there a commentary available in my language?

    Big Bus Tours Muscat offers pre-recorded commentary in your choice of either English, Arabic, French, German, Italian & Spanish. The commentary is available through complimentary earphones that you will receive when you board the bus.

  5. Passengers on Muscat bus tour

    How frequently do tour buses run?

  6. How frequently do tour buses run?

    Please visit our Service Information page for up-to-date information on tour start times and frequency.

  7. Woman on Muscat bus tour

    How long does the tour take?

  8. How long does the tour take?

    A complete circuit of the tour takes approximately 1 hour, 45 minutes.

More Questions & Answers

Tell me about the Big Bus Tour of Muscat

Big Bus Tours offers sightseeing tours of Muscat on open-top double-decker buses. You may board the bus at Mutrah Souk in order to view attractions and places of interest along the route. The tour also includes a free walking tour around the Old Quarter.

What can I see and visit?

Bus stops are conveniently located close to popular landmarks and attractions. Visit our Discover Muscat page to learn about what you can see and visit on our tour. You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route.

On which days does the tour operate?

Big Bus Tours Muscat operate every day of the year, even throughout the summer - all of our buses have custom-designed air-conditioning systems, and we also offer free chilled bottled water to keep you cool even in the heat of the midday sun.

Do I need to specify a date of travel?

Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

How much does the tour cost?

Ticket prices will vary depending on the validity or the type of tour you choose. Please visit the tickets & passes page for more information.

Is there a discount available for groups?

Yes, discounts are available for groups of 10 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What is the child ticketing policy?

A child ticket is available for children aged between 5 and 15 years. All children must be accompanied by an adult. Children aged 4 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.

I have a few hours' stopover between my flights and would like to take a tour. Where is the nearest start point to the airport?

Hay As Saruf (Stop #3) is the nearest stop to Muscat International airport, roughly 22km away.

How will I know where to get off?

The pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Are the buses wheelchair accessible?

Yes, most of our buses are wheelchair accessible. Please contact us for further information.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Can I change the date (and time) of my tour?

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.