Top Frequently Asked Questions

  1. Big Bus tour map of Paris

    Where can I buy tickets for the tour?

  2. Where can I buy tickets for the tour?

    You can purchase tickets either on this website, at most Paris hotels or on the bus at any hop-on hop-off point.

  3. Woman listening to commentary

    Is there a commentary in my language?

  4. Is there a commentary in my language?

    The Big Bus Paris sightseeing tour offers a recorded commentary in your choice of either English, French, Italian, Spanish, Russian, German, Japanese, Arabic, Brazilian Portuguese, Korean or Mandarin. The commentary is available through complimentary earphones.

  5. Couple looking at Big Bus tour map of Paris

    Where can I start the tour?

  6. Where can I start the tour?

    You may start your tour at any of our stops. Please refer to our route information for specific locations ok.

  7. Christmas 2018

    What service will you be running over the festive period?

  8. What service will you be running over the festive period?

    Please visit our Service Information page for details of our Festive Season Service.

More Questions & Answers

What time do tours start and finish?

Depending on the time of the year and on the boarding point, tours start between 10am and 8:30pm. To complete the full route back to your start point, you should board before 5pm, as after this time, tours terminate at the Trocadero.

How long does a full tour take?

Classic Route - Red: 2 hours, 20 minutes
Montemartre Route - Blue: 1 hour, 15 minutes

Which days do the tours operate?

The Big Bus Tour runs every day of the year runs every day of the year.

If I purchase a 2-day ticket, can I use the tickets on separated days, such as Friday and Monday?

No, your ticket can only be used on consecutive days.

Is there a discount available for groups, schools and agencies?

Yes, discounts are available for groups of 10 or more. To find out more, submit an enquiry using our group booking information page.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions, so you are able to hop-on and hop-off as you please. Visit our top landmarks information to discover what you can see and visit on our tour.

You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.

What is the child policy?

A child ticket is available for children aged between 4 and 12 years inclusively. Children aged 3 years and under may travel free of charge when accompanied by a dedicated adult. All children must be accompanied by an adult.

Do I need to specify a date of travel?

All the tour tickets we sell on our website are open dated, meaning you can travel on any day within 6 months of purchase. If you purchase a ticket that offers validity for more than 1 day, you must travel on consecutive days.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.<

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Are the buses wheelchair accessible?

A third of our fleet has wheelchair access on the lower deck, and we try to run these vehicles evenly throughout our service. Please contact us for further information.

What music is featured on the tour?

Our pre-recorded commentary is interspersed with a number of different songs. Please click here to see our playlist.

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you have bought your ticket online and have yet to have this scanned by our of our on-street representatives – it will still be valid for use for up to 6 months from the point you have purchased. If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Check out Term & Conditions for full details.

How can I find the stop nearest to me?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Can I buy tickets on the bus?

The easiest place to buy our bus tickets are in advance by booking online or from the Big Bus Tours app. If you want to buy when you’re in city and in person, Big Bus representatives are located at the majority of our stops. They will be able to sell you a ticket before you hop-on to the bus.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

Does one ticket cover all routes?

For the majority of our tickets, that’s a BIG YES. Look out for this when you’re booking your ticket online or buying in person. Each ticket will state how many routes are included. Typical exclusions are one-loop tours such as Night Tours which are usually panoramic ‘non-stop’ tours.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.