Top Frequently Asked Questions

  1. Big Bus tour map of Paris

    Where can I buy tickets for the tour?

  2. Where can I buy tickets for the tour?

    You can purchase tickets either on this website, at most Paris hotels or on the bus at any hop-on hop-off point.

  3. Woman listening to commentary

    Is there a commentary in my language?

  4. Is there a commentary in my language?

    The Big Bus Paris sightseeing tour offers a recorded commentary in your choice of either English, French, Italian, Spanish, Russian, German, Japanese, Arabic, Brazilian Portuguese, Korean or Mandarin. The commentary is available through complimentary earphones.

  5. Woman on night bus tour in Paris

    What time do tours start and finish?

  6. What time do tours start and finish?

    Depending on the time of the year and on the boarding point, tours start between 10am and 8:30pm. To complete the full route back to your start point, you should board before 5pm, as after this time, tours terminate at the Trocadero.

  7. Lady in a coffee shop checking her phone

    When will the next bus arrive?

  8. When will the next bus arrive?

    Download the free Big Bus Tours mobile app and never miss a bus with live arrival times. Spend a little longer sipping that latte, browsing the museum or taking that all-important selfie, then simply arrive 5 minutes early at the bus stop. Save memory-making minutes on your city adventure.

More Questions & Answers

Where can I start the tour?

You may start your tour at any of our stops. Please refer to our route information for specific locations ok.

How long does a full tour take?

Classic Route - Red: 2 hours, 20 minutes
Montemartre Route - Blue: 1 hour, 15 minutes

Which days do the tours operate?

Our Paris bus tours operate daily!

Is there a discount available for groups, schools and agencies?

Yes, discounts are available for groups of 10 or more. To find out more, submit an enquiry using our group booking information page.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions, so you are able to hop-on and hop-off as you please. Visit our top landmarks information to discover what you can see and visit on our tour.

You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.

What is the child policy?

A child ticket is available for children aged between 4 and 12 years inclusively. Children aged 3 years and under may travel free of charge when accompanied by a dedicated adult. All children must be accompanied by an adult.

Do I need to specify a date of travel?

Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

How do I redeem my ticket?

After you complete your ticket purchase you will receive a confirmation email. Please follow the redemption instructions issued in your booking confirmation email.

Are the buses wheelchair accessible?

A third of our fleet has wheelchair access on the lower deck. Please contact us for further information.

What music is featured on the tour?

Our pre-recorded commentary is interspersed with a number of different songs. Please click here to see our playlist.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Can I change the date (and time) of my tour?

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.