Top Frequently Asked Questions

  1. Couple looking at New York tour map

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets either on this website, on the bus, from a trusted retailer such as your hotel concierge, or at one of our Big Bus Information Centers.

  3. Woman listening to commentary

    Is the commentary available in my language?

  4. Is the commentary available in my language?

    All buses feature a live guide, providing an entertaining and informative commentary in English only.
    Pre-recorded commentary is also available in the following 10 languages:

    - English
    - Spanish
    - French
    - German
    - Italian
    - Portuguese
    - Japanese
    - Mandarin
    - Korean
    - Russian.

  5. Woman on night bus tour in New York

    What time do tours start and how often do the buses run?

  6. What time do tours start and how often do the buses run?

    Explore Downtown (Red Route):
    First Bus: 8:00am from Stop #16 (7th Ave & W 48th St).
    Last Bus: 5:00pm at Stop #16 (7th Ave & W 48th St).
    Full Circuit Time: 90 minutes (approx.)

    Explore Uptown (Blue Route):
    First Bus: 8:00am from Stop #36 (46th & Broadway).
    Last Bus: 5:00pm at Stop #36 (46th & Broadway).
    Full Circuit Time: 90 minutes (approx.)

    Explore Brooklyn (Purple Route):
    First Bus: 10:00am at Stop #27 (State St. & Pearl St.)
    Last Bus: 3:00pm from Stop #27 (State St. & Pearl St.)
    Full Circuit Time: 90 minutes (approx.)

    Explore Harlem (Green Route):
    First Bus: 10:00am from Stop #14 (Columbus Circle).
    Last Bus: 3:00pm at Stop #14 (Columbus Circle).
    Full Circuit Time: 70 minutes.

    Discover NYC by Night (Yellow Route):
    First Bus: 6:30pm from Stop #16 (7th Ave & W 48th St).
    Last Bus: 8:30pm from Stop #16 (7th Ave & W 48th St).
    Full Circuit Time: 2 hours.

    *Note: The timings given above may be subject to traffic, weather and events outside of Big Bus Tours' control. For the most up-to-date information, please see our Service Information page, contact us, or speak to a Big Bus Tours staff member.

  7. Couple looking at a map on Big Bus

    Where can I start the tour?

  8. Where can I start the tour?

    You can hop on at any Big Bus stop, but if you require further information prior to starting the tour please feel welcome to visit one of our Welcome Centers. To find the stop closest to you, please click here.

    Tour Start Points:

    Our Explore Downtown (Red Route) tour begins at Stop #16 (7th Ave & W 48th St) between 8:00am and 5:00pm.
    Our Explore Uptown (Blue Route) tour begins at Stop #36 (46th & Broadway) between 8:00am and 5:00pm.
    Our Explore Brooklyn (Purple Route) tour begins at Stop #27 (State St. & Pearl St.) between 10:00am and 3:00pm.
    Our Explore Harlem (Green Route) tour begins at Stop #14 (Columbus Circle) between 10:00am and 3:00pm.
    Our Discover NYC by Night (Yellow Route) tour begins from Stop #16 between 6:00pm and 8:00pm.

More Questions & Answers

Tell me about Big Bus Tours New York

Welcome to Big Bus Tours New York! We're proud to offer exciting sightseeing tours of the Big Apple on our open-top double-decker buses, giving you the opportunity to discover all the city's famous landmarks with ease and comfort. During our tours, you'll be entertained by our expert live guides, who'll share fascinating facts and stories about New York. Alternatively, you can choose to tune in to our pre-recorded on-board commentary, available in 10 languages via complimentary headphones. Feel free to hop on and hop off the bus from any of our 35+ stops to visit the landmarks and attractions that capture your interest, or get comfortable and stay on board for the entire tour - the choice is yours! There are five tour routes available: the Explore Uptown (Blue Route) and Explore Downtown (Red Route) tours are included with all tickets, and Premium and Deluxe ticketholders can choose to Explore Brooklyn (Purple Route), Explore Harlem (Green Route) and Discover NYC by Night (Yellow Route).

What can I see and visit?

Our tours pass Manhattan's must-see landmarks, travel through its most exciting neighborhoods, and stop at its most popular sightseeing destinations. While on board with Big Bus Tours, you'll see iconic buildings like the Empire State, Chrysler Building and One World Observatory, enjoy top-deck views of the hustle and bustle of Times Square, Wall Street and Broadway, and soak up the uptown ambience of exclusive 5th Avenue and leafy Central Park. And that's just scratching the surface. Start planning your adventure with our new Attraction Tickets page, and for further inspiration on what to see and do while you're in New York, please visit our Discover New York page.

Which days do the tours operate?

Big Bus New York runs every day of the year, except for New Year’s Eve. Occasionally severe weather and special event days could affect service. Please see our service information for up-to-date details.

How long does the tour take?

Explore Downtown (Red Route): A full circuit is approx. 90 minutes.
Explore Uptown (Blue Route): A full circuit is approx. 90 minutes.
Explore Brooklyn (Purple Route): A full circuit is approx. 90 minutes.
Explore Harlem (Green Route): A full circuit is 70 minutes.
Discover NYC by Night (Yellow Route) A full circuit is 2 hours.

*Note: please allow yourself more time if you plan to hop off and explore.

Do I need to specify a date of travel?

No, you can use your ticket on any date. If you purchase a 2-day or 3-day ticket you must travel on consecutive days.

You are welcome to buy your ticket on the day if that is your preference, but please note that discounts online are not available on same-day purchases.

How does the website discount work?

We regularly provide special offers on tickets that are available to purchase online. Take a look at our current ticket offers.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information or to receive a quote, please submit an inquiry using our private hires and charters page.

What time are the first and last buses?

Explore Downtown (Red Route):
First Bus: 8:00am from Stop #16 (7th Ave & W 48th St).
Last Bus: 5:00pm at Stop #16 (7th Ave & W 48th St).
Full Circuit Time: 90 minutes (approx.)

Explore Uptown (Blue Route):
First Bus: 8:00am from Stop #36 (46th & Broadway).
Last Bus: 5:00pm at Stop #36 (46th & Broadway).
Full Circuit Time: 90 minutes (approx.)

Explore Brooklyn (Purple Route):
First Bus: 10:00am at Stop #27 (State St. & Pearl St.)
Last Bus: 3:00pm from Stop #27 (State St. & Pearl St.)
Full Circuit Time: 90 minutes (approx.)

Explore Harlem (Green Route):
First Bus: 10:00am from Stop #14 (Columbus Circle).
Last Bus: 3:00pm at Stop #14 (Columbus Circle).
Full Circuit Time: 70 minutes.

Discover NYC by Night (Yellow Route):
First Bus: 6:00pm from Stop #16 (7th Ave & W 48th St).
Last Bus: 8:00pm from Stop #16 (7th Ave & W 48th St).
Full Circuit Time: 2 hours.

*Note: The timings given above may be subject to traffic, weather and events outside of Big Bus Tours' control. For the most up-to-date information, please see our Service Information page, contact us, or speak to a Big Bus Tours staff member.

What is the child ticketing policy?

A child ticket is available for children aged between 5 and 15 years. All children must be accompanied by an adult. Children aged 4 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers must be folded and stowed on the lower deck.

How will I know where to get off?

The tour guide or pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Are accommodations available for persons with disabilities?

Yes, 100% of our New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds. If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

Is luggage allowed on board the bus?

No, luggage is not permitted on board the bus at this time.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.