Top Frequently Asked Questions

  1. Couple looking at New York tour map

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets either on this website, on the bus, from a trusted retailer such as your hotel concierge, or at one of our Big Bus Information Centers.

  3. Woman listening to commentary

    Is the commentary available in my language?

  4. Is the commentary available in my language?

    All buses feature a live guide, providing an entertaining and informative commentary in English only.
    Pre-recorded commentary is also available in the following 10 languages:

    - English
    - Spanish
    - French
    - German
    - Italian
    - Portuguese
    - Japanese
    - Mandarin
    - Korean
    - Russian.

  5. Woman on night bus tour in New York

    What time do tours start and how often do the buses run?

  6. What time do tours start and how often do the buses run?

    Explore Downtown (Red Route):
    First Bus: 8:03am from Stop #1 (Times Square East, W 42nd St & Broadway).
    Last Bus: 6:00pm at Stop #1 (Times Square East, W 42nd St & Broadway).
    Full Circuit Time: 90 minutes (approx.)

    Explore Uptown (Blue Route):
    First Bus: 9:00am from Stop #19 (Broadway Theater District, 46th & Broadway).
    Last Bus: 6:00pm at Stop #19 (Broadway Theater District, 46th & Broadway).
    Full Circuit Time: 90 minutes (approx.)

    Explore Brooklyn (Purple Route):
    First Bus: 10:00am at Stop #33 (State of Liberty/ Battery Park, State Street & Pearl St )
    Last Bus: 3:00pm from Stop #33 (State of Liberty/ Battery Park, State Street & Pearl St )
    Full Circuit Time: 90 minutes (approx.)

    Explore Harlem (Green Route):
    First Bus: 10:00am from Stop #37 (Columbus Circle, SW corner of Central Park).
    Last Bus: 3:00pm at Stop #37 (Columbus Circle, SW corner of Central Park).
    Full Circuit Time: 70 minutes.

    Discover NYC by Night (Yellow Route):
    First Bus: 6:00pm from Stop #41 (M&Ms World, 7th Ave & W 48th St).
    Last Bus: 8:00pm from Stop #41 (M&Ms World, 7th Ave & W 48th St).
    Full Circuit Time: 2 hours.

    *Note: The timings given above may be subject to traffic, weather and events outside of Big Bus Tours' control. For the most up-to-date information, please see our Service Information page, contact us, or speak to a Big Bus Tours staff member.

  7. Couple looking at a map on Big Bus

    Where can I start the tour?

  8. Where can I start the tour?

    You can hop on at any Big Bus stop, but if you require further information prior to starting the tour please feel welcome to visit one of our Welcome Centers. To find the stop closest to you, please click here.

    Tour Start Points:

    Our Explore Downtown (Red Route) tour begins at Stop #1 (Times Square East, W 42nd St & Broadway) between 8:03am and 5:00pm.
    Our Explore Uptown (Blue Route) tour begins at Stop #19 (Broadway Theater District, 46th & Broadway) between 9:00am and 5:00pm.
    Our Explore Brooklyn (Purple Route) tour begins at Stop #33 (State of Liberty/ Battery Park, State Street & Pearl St) between 10:00am and 3:00pm.
    Our Explore Harlem (Green Route) tour begins at Stop #37 (Columbus Circle, SW corner of Central Park) between 10:00am and 3:00pm.
    Our Discover NYC by Night (Yellow Route) tour begins from Stop #41 (M&Ms World, 7th Ave & W 48th St) between 6:00pm and 8:00pm.

More Questions & Answers

Tell me about Big Bus Tours New York

Welcome to Big Bus Tours New York! We're proud to offer exciting sightseeing tours of the Big Apple on our open-top double-decker buses, giving you the opportunity to discover all the city's famous landmarks with ease and comfort. During our tours, you'll be entertained by our expert live guides, who'll share fascinating facts and stories about New York. Alternatively, you can choose to tune in to our pre-recorded on-board commentary, available in 10 languages via complimentary headphones. Feel free to hop on and hop off the bus from any of our 35+ stops to visit the landmarks and attractions that capture your interest, or get comfortable and stay on board for the entire tour - the choice is yours! There are five tour routes available: the Explore Uptown (Blue Route) and Explore Downtown (Red Route) tours are included with all tickets, and Premium and Deluxe ticketholders can choose to Explore Brooklyn (Purple Route), Explore Harlem (Green Route) and Discover NYC by Night (Yellow Route).

What can I see and visit?

Our tours pass Manhattan's must-see landmarks, travel through its most exciting neighborhoods, and stop at its most popular sightseeing destinations. While on board with Big Bus Tours, you'll see iconic buildings like the Empire State, Chrysler Building and One World Observatory, enjoy top-deck views of the hustle and bustle of Times Square, Wall Street and Broadway, and soak up the uptown ambience of exclusive 5th Avenue and leafy Central Park. And that's just scratching the surface. Start planning your adventure with our new Attraction Tickets page, and for further inspiration on what to see and do while you're in New York, please visit our Discover New York page.

Which days do the tours operate?

Big Bus New York runs every day of the year, except for New Year’s Eve. Occasionally severe weather and special event days could affect service. Please see our service information for up-to-date details.

How long does the tour take?

Explore Downtown (Red Route): A full circuit is approx. 90 minutes.
Explore Uptown (Blue Route): A full circuit is approx. 90 minutes.
Explore Brooklyn (Purple Route): A full circuit is approx. 90 minutes.
Explore Harlem (Green Route): A full circuit is 70 minutes.
Discover NYC by Night (Yellow Route) A full circuit is 2 hours.

*Note: please allow yourself more time if you plan to hop off and explore.

Do I need to specify a date of travel?

No, you can use your ticket on any date. If you purchase a 2-day or 3-day ticket you must travel on consecutive days.

You are welcome to buy your ticket on the day if that is your preference, but please note that discounts online are not available on same-day purchases.

How does the website discount work?

We regularly provide special offers on tickets that are available to purchase online. Take a look at our current ticket offers.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information or to receive a quote, please submit an inquiry using our private hires and charters page.

What time are the first and last buses?

Explore Downtown (Red Route):
First Bus: 8:03am from Stop #1 (Times Square East, W 42nd St & Broadway).
Last Bus: 6:00pm at Stop #1 (Times Square East, W 42nd St & Broadway).
Full Circuit Time: 90 minutes (approx.)

Explore Uptown (Blue Route):
First Bus: 9:00am from Stop #19 (Broadway Theater District, 46th & Broadway).
Last Bus: 6:00pm at Stop #19 (Broadway Theater District, 46th & Broadway).
Full Circuit Time: 90 minutes (approx.)

Explore Brooklyn (Purple Route):
First Bus: 10:00am at Stop #33 (State of Liberty/ Battery Park, State Street & Pearl St )
Last Bus: 3:00pm from Stop #33 (State of Liberty/ Battery Park, State Street & Pearl St )
Full Circuit Time: 90 minutes (approx.)

Explore Harlem (Green Route):
First Bus: 10:00am from Stop #37 (Columbus Circle, SW corner of Central Park).
Last Bus: 3:00pm at Stop #37 (Columbus Circle, SW corner of Central Park).
Full Circuit Time: 70 minutes.

Discover NYC by Night (Yellow Route):
First Bus: 6:00pm from Stop #41 (M&Ms World, 7th Ave & W 48th St).
Last Bus: 8:00pm from Stop #41 (M&Ms World, 7th Ave & W 48th St).
Full Circuit Time: 2 hours.

*Note: The timings given above may be subject to traffic, weather and events outside of Big Bus Tours' control. For the most up-to-date information, please see our Service Information page, contact us, or speak to a Big Bus Tours staff member.

What is the child ticketing policy?

A child ticket is available for children aged between 5 and 15 years. All children must be accompanied by an adult. Children aged 4 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers must be folded and stowed on the lower deck.

How will I know where to get off?

The tour guide or pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Are accommodations available for persons with disabilities?

Yes, 100% of our New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds. If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

Is luggage allowed on board the bus?

No, luggage is not permitted on board the bus at this time. If you are looking for luggage storage near our Welcome Center, 712 7th Ave, please visit (lughero.com/bb7ave). If you are looking for luggage storage near Madame Tussauds 234 West 42nd, please visit (lughero.com/bb42). Use the discount code BIGBUS1 to get the first hour of luggage storage free, when you book ahead and pay online!

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you have bought your ticket online and have yet to have this scanned by our of our on-street representatives – it will still be valid for use for up to 6 months from the point you have purchased. If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Check out Term & Conditions for full details.

How can I find the stop nearest to me?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Can I buy tickets on the bus?

The easiest place to buy our bus tickets are in advance by booking online or from the Big Bus Tours app. If you want to buy when you’re in city and in person, Big Bus representatives are located at the majority of our stops. They will be able to sell you a ticket before you hop-on to the bus.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

Does one ticket cover all routes?

For the majority of our tickets, that’s a BIG YES. Look out for this when you’re booking your ticket online or buying in person. Each ticket will state how many routes are included. Typical exclusions are one-loop tours such as Night Tours which are usually panoramic ‘non-stop’ tours.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.