
Top Frequently Asked Questions
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What time do tours start and how often do the buses run?
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Where can I start the tour?
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When will the next bus arrive?
Is the commentary available in my language?
All buses feature an entertaining and informative pre-recorded commentary in English only.
What time do tours start and how often do the buses run?
Please visit our Service Information page for up-to-date information on tour start times and frequency.
Where can I start the tour?
You can hop on at any Big Bus stop. To find the stop closest to you, please click here. If you require further information prior to starting the tour, please feel welcome to visit one of our Welcome Centers.
When will the next bus arrive?
Download the free Big Bus Tours mobile app and never miss a bus with live arrival times. Spend a little longer sipping that latte, browsing the museum or taking that all-important selfie, then simply arrive 5 minutes early at the bus stop. Save memory-making minutes on your city adventure.
More Questions & Answers
Where can I buy a ticket for the tour?
Tell me about Big Bus Tours New York
What can I see and visit?
Which days do the tours operate?
How long does the tour take?
*Note: please allow yourself more time if you plan to hop off the bus and explore.
Do I need to specify a date of travel?
You are welcome to buy your ticket on the day if that is your preference, but please note that discounts online are not available on same-day purchases.
How does the website discount work?
Is there a discount available for groups?
Is it possible to hire one of the open-top buses for a private event?
What time are the first and last buses?
What is the child ticketing policy?
How will I know where to get off?
How do I redeem my ticket?
If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.
Are accommodations available for persons with disabilities?
Is luggage allowed on board the bus?
There are no buses running due to weather conditions, what do I do?
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
How can I find the stop nearest to me?
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
I bought the ticket but it’s for someone else. It has my name on it, is this ok?
Where does the tour end?
I bought my ticket but now can’t make that date, can I use it on another day?
How do I know when the next bus is coming?
I am waiting at a stop and can’t see any buses, what do I do?
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.