Top Frequently Asked Questions

  1. Couple on open-top London bus tour

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets on this website, from a member of Big Bus Tours staff at one of our stops or on our buses, and from most London hotel concierges.

  3. Woman listening to commentary

    Is there a commentary available in my language?

  4. Is there a commentary available in my language?

    Red Route buses feature a live English speaking guide only. Blue Route buses and Green Link buses offer a pre-recorded commentary in your choice of the following languages:

    - English
    - French
    - German
    - Italian
    - Spanish
    - Brazilian Portuguese
    - Polish
    - Arabic
    - Hindi
    - Japanese
    - Mandarin
    - Russian.

    The commentary is available via complimentary earphones that you will receive when you board the bus.

  5. Couple looking at London tour map

    Where can I start the tour?

  6. Where can I start the tour?

    You can hop on a Big Bus Tour from over 50 different stops. To find a bus stop, please click here.

    The principal starting points for each tour are as follows:

    Blue Route: Stop #1: Baker Street
    Red Route: Stop #26: Green Park Underground Station
    Green Link: Stop #49: Woburn (Northbound)
    Night Tour: Stop #9/15: London Eye

    Please click on the tour name for more information about stops and bus times.

  7. Passengers on open-top bus in London

    What time do tours start and how often do the buses run?

  8. What time do tours start and how often do the buses run?

    Red Route:
    First Bus: 08:00 from Stop #26: Green Park Underground Station.
    Last Full-Circuit Tour: 18:00 from Stop #26: Green Park Underground Station.
    Last Bus: 18:00 from Stop #26: Green Park Underground Station. ​
    Full Circuit Time: 3 hours (approx.)
    Bus Frequency: every 15-20 minutes.

    Blue Route:
    First Bus: 08:47 from Stop #1: Baker Street
    Last Full-Circuit Tour: 14:40 from Stop #1: Baker Street​
    Last Bus: 18:00 at Stop #1: Baker Street​
    Full Circuit Time: 4 hours (approx.)
    Bus Frequency: every 15-20 minutes.

    Green Link:
    First Bus: 08:20 from Stop #49: Woburn (Northbound)
    Last Full-Circuit Tour: 18:00 from Stop #49: Woburn (Northbound)
    Last Bus: 18:00 at Stop #49: Woburn (Northbound)
    Full Circuit Time: 1 hour, 15 minutes (approx.)
    Bus Frequency: every 20-30 minutes.

    Night Tour*:
    First Bus: 19:30 from Stop #9/#14: London Eye
    Last Full-Circuit Tour: 20:30 from Stop #9/#14: London Eye
    Last Bus: 1 hour, 15 minutes (approx.)
    Full Circuit Time: every 30 minutes.
    Bus Frequency: every 20-30 minutes.
    *Please note the Night Tour is not a hop-on, hop-off tour.

More Questions & Answers

Tell me about the Big Bus Tour of London

Big Bus Tours operates sightseeing tours of London on open-top double-decker buses. An entertaining and informative commentary is provided by live English-speaking guides on our Red Route, and a recorded commentary is available in a choice of 12 languages on our Blue Route, Green Link Route and Night Tour. You can hop on and hop off the bus at any Big Bus stop to visit London’s key landmarks and attractions.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions so that you can hop off to explore with ease. You'll see iconic landmarks such as Big Ben, Westminster Abbey, St. Paul's Cathedral and the Tower of London while on board the bus, and Buckingham Palace is a very short walk away from our Royal Mews stop. Visit our Discover London page to learn more about what you can see and visit on our tours.

You're free to hop on and off the bus at any stop as many times as you wish during your tour, or you can choose to stay on board for the entire route.

On which days does the tour operate?

Big Bus Tours operates every day of the year.

How long does the tour take?

Red Route: 3 hours (approx.)
Blue Route: 4 hours (approx.)
Green Link: 1 hour, 15 minutes (approx.)
Please allow for more time if you plan to hop on and off at any of our stops.​

Night Tour: 1 hour, 15 minutes (approx). Please note the Night Tour is not a hop-on, hop-off tour.

Do I need to specify a date of travel?

No. All the tour tickets we sell on our website are open dated, meaning you can travel on any day within 6 months of purchase. If you purchase a ticket that offers validity for more than 1 day, you must travel on consecutive days.

Do the tours stop in front of Buckingham Palace?

No. Public transport and sightseeing buses are not allowed to stop in front of Buckingham Palace.

We do, however, stop at the Royal Mews, which is 5 minutes' walk from the front of the palace. Hop off here to take pictures, watch the changing of the guard, and perhaps even spot a royal.

Can I switch between the live guide and recorded commentary tours?

Yes. All tickets permit you to join the Blue Route Tour (pre-recorded commentary), the Green Link Tour (pre-recorded commentary) and the Red Route Tour (live, English-speaking guides). You are free to change tours at any interchange stops.

For further information on changing routes, please visit our Routes and Maps page.

Does the Big Bus tour include entrance to any of the attractions?

Entrance to attractions is not included with your ticket unless explicitly stated in the ticket description.
If you'd like to buy a Big Bus Tours ticket that includes entry to one of our partnered attractions please see our great range of attraction packages. Once you've added any ticket to your basket, you can also choose to add further attraction tickets during the checkout process.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What is the child ticketing policy?

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Are the buses wheelchair accessible?

Our buses are wheelchair accessible, with ramps enabling access to all vehicles within the fleet. There is space for one wheelchair per bus (unless the second customer is able to transfer to a fixed seat, in which case a second wheelchair can be accommodated in a fixed position).

We do have some restrictions in place due to weight and stability, and advise that we do not carry mobility scooters. We also may not be able to accommodate larger wheelchairs for the same reason. The maximum weight allowed on the ramp is 300kg, which is the weight of the wheelchair when occupied. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board, and would ask you to send an email to info@bigbustours.com including a photograph of your wheelchair, as well as an indication of the width and weight of the chair. Please feel welcome to contact us for further information.

Where does the river cruise depart from and how long does the trip take?

The cruise departs from Tower Pier (near Stop 13), Waterloo Pier (near Stop 10) or Westminster Pier (near Stop 14), and takes approximately 30 minutes. Customers who have purchased a Premium or Deluxe ticket may also travel as far as Greenwich Pier (please note that there is no Big Bus Tours stop at Greenwich).

Can I take the river cruise before getting on the bus?

You will need to buy your ticket and then present your e-voucher to a Big Bus Tours staff member before you plan to take the river cruise. Our staff will provide you with a ticket receipt that includes your pass for the cruise. Please note that you cannot board the cruise without this ticket receipt. Our staff are stationed at most big Bus Tours stops, so you may find it more convenient to take the bus tour first.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.