Top Frequently Asked Questions

  1. Couple on open-top London bus tour

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets on this website, from a member of Big Bus Tours staff at one of our stops or on our buses, and from most London hotel concierges.

  3. Woman listening to commentary

    Is there a commentary available in my language?

  4. Is there a commentary available in my language?

    Red Route buses feature a live English speaking guide only. Blue Route, Green Link and Magical Merlink buses offer a pre-recorded commentary in your choice of the following languages:

    - English
    - French
    - German
    - Italian
    - Spanish
    - Brazilian Portuguese
    - Polish
    - Arabic
    - Hindi
    - Japanese
    - Mandarin
    - Russian.

    The commentary is available via complimentary earphones that you will receive when you board the bus.

  5. Couple looking at London tour map

    Where can I start the tour?

  6. Where can I start the tour?

    You can hop on a Big Bus Tour from over 45 different stops. To find a bus stop, please click here.

    The principal starting points for each tour are as follows:

    Red Route: Stop #1: Green Park Underground Station
    Blue Route: Stop #4: Marble Arch
    Magical Merlink: Stop #35: Baker Street
    Green Link: Stop #40: Woburn (Northbound)

    Please click on the tour name for more information about stops and bus times.

  7. Passengers on open-top bus in London

    What time do tours start and how often do the buses run?

  8. What time do tours start and how often do the buses run?

    Red Route:
    First Bus: 08:10 from Stop #1: Green Park Underground Station.
    Last Full-Circuit Tour: 18:00 from Stop #1: Green Park Underground Station.
    Last Bus: 18:00 from Stop #1: Green Park Underground Station.
    Full Circuit Time: 2 hours, 30 minutes(approx.)
    Bus Frequency: every 5-10 minutes.

    Blue Route:
    First Bus: 08:26 from Stop #4: Marble Arch
    Last Full-Circuit Tour: 18:00 from Stop #4: Marble Arch
    Last Bus: 18:00 at Stop #4: Marble Arch
    Full Circuit Time: 1 hour, 15 minutes (approx.)
    Bus Frequency: every 10-15 minutes.

    Magical Merlink:
    First Bus: 08:47 from Stop #35: Marble Arch
    Last Full-Circuit Tour: 18:30 from Stop #35: Marble Arch
    Last Bus: 18:30 at Stop #35: Marble Arch
    Full Circuit Time: 1 hour, 30 minutes (approx.)
    Bus Frequency: every 15-20 minutes.

    Green Link:
    First Bus: 08:20 from Stop #40: Woburn (Northbound) 
    Last Full-Circuit Tour: 19:00 from Stop #40: Woburn (Northbound)
    Last Bus: 19:00 at Stop #40: Woburn (Northbound)
    Full Circuit Time: 1 hour, 15 minutes (approx.)
    Bus Frequency: every 20-30 minutes.

More Questions & Answers

Tell me about the Big Bus Tour of London

Big Bus Tours operates sightseeing tours of London on open-top double-decker buses. An entertaining and informative commentary is provided by live English-speaking guides on our Red Route, and a recorded commentary is available in a choice of 12 languages on our Blue Route, Green Link Route and Magical Merlink Route. You can hop on and hop off the bus at any Big Bus stop to visit London’s key landmarks and attractions.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions so that you can hop off to explore with ease. You'll see iconic landmarks such as Big Ben, Westminster Abbey, St. Paul's Cathedral and the Tower of London while on board the bus, and Buckingham Palace is a very short walk away from our Royal Mews stop. Visit our Discover London page to learn more about what you can see and visit on our tours.

You're free to hop on and off the bus at any stop as many times as you wish during your tour, or you can choose to stay on board for the entire route.

On which days does the tour operate?

Big Bus Tours operates every day of the year.

How long does the tour take?

Red Route: 2 hours, 30 minutes (approx.)
Blue Route: 1 hours, 15 minutes (approx.)
Magical Merlink: 1 hour, 30 minutes (approx.)
Green Link: 1 hour, 15 minutes (approx.)
Please allow for more time if you plan to hop on and off at any of our stops.​

Do I need to specify a date of travel?

No. All the tour tickets we sell on our website are open dated, meaning you can travel on any day within 6 months of purchase. If you purchase a ticket that offers validity for more than 1 day, you must travel on consecutive days.

Do the tours stop in front of Buckingham Palace?

No. Public transport and sightseeing buses are not allowed to stop in front of Buckingham Palace.

We do, however, stop a short distance away, 5 minutes' walk from the front of the palace. Hop off here to take pictures, watch the changing of the guard, and perhaps even spot a royal.

Can I switch between the live guide and recorded commentary tours?

Yes. All tickets permit you to join the Blue Route Tour (pre-recorded commentary), the Green Link Tour (pre-recorded commentary), the Magical Merlink Tour (pre-recorded commentary) and the Red Route Tour (live, English-speaking guides). You are free to change tours at any interchange stops.

For further information on changing routes, please visit our Routes and Maps page.

Does the Big Bus tour include entrance to any of the attractions?

Entrance to attractions is not included with your ticket unless explicitly stated in the ticket description.
If you'd like to buy a Big Bus Tours ticket that includes entry to one of our partnered attractions please see our great range of attraction packages. Once you've added any ticket to your basket, you can also choose to add further attraction tickets during the checkout process.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What is the child ticketing policy?

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Are the buses wheelchair accessible?

Our buses are wheelchair accessible, with ramps enabling access to all vehicles within the fleet. There is space for one wheelchair per bus (unless the second customer is able to transfer to a fixed seat, in which case a second wheelchair can be accommodated in a fixed position).

We do have some restrictions in place due to weight and stability, and advise that we do not carry mobility scooters. We also may not be able to accommodate larger wheelchairs for the same reason. The maximum weight allowed on the ramp is 300kg, which is the weight of the wheelchair when occupied. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board, and would ask you to send an email to info@bigbustours.com including a photograph of your wheelchair, as well as an indication of the width and weight of the chair. Please feel welcome to contact us for further information.

Where does the river cruise depart from and how long does the trip take?

The cruise departs from Tower Pier (near Stop 16), Waterloo Pier (near Stop 12) or Westminster Pier (near Stop 18), and takes approximately 30 minutes. Customers who have purchased a Premium or Deluxe ticket may also travel as far as Greenwich Pier (please note that there is no Big Bus Tours stop at Greenwich).

Can I take the river cruise before getting on the bus?

You will need to buy your ticket and then present your e-voucher to a Big Bus Tours staff member before you plan to take the river cruise. Our staff will provide you with a ticket receipt that includes your pass for the cruise. Please note that you cannot board the cruise without this ticket receipt. Our staff are stationed at most big Bus Tours stops, so you may find it more convenient to take the bus tour first.

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you have bought your ticket online and have yet to have this scanned by our of our on-street representatives – it will still be valid for use for up to 6 months from the point you have purchased. If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Check out Term & Conditions for full details.

How can I find the stop nearest to me?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Can I buy tickets on the bus?

The easiest place to buy our bus tickets are in advance by booking online or from the Big Bus Tours app. If you want to buy when you’re in city and in person, Big Bus representatives are located at the majority of our stops. They will be able to sell you a ticket before you hop-on to the bus.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

Does one ticket cover all routes?

For the majority of our tickets, that’s a BIG YES. Look out for this when you’re booking your ticket online or buying in person. Each ticket will state how many routes are included. Typical exclusions are one-loop tours such as Night Tours which are usually panoramic ‘non-stop’ tours.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.