Top Frequently Asked Questions

  1. Couple on open-top London bus tour

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets on this website, from a member of Big Bus Tours staff at one of our stops or on our buses, and from most London hotel concierges.

  3. Woman listening to commentary

    Is there a commentary available in my language?

  4. Is there a commentary available in my language?

    The Big Blue Route and Green Link Route both offer a pre-recorded commentary in your choice of the following languages:

    - English
    - French
    - German
    - Italian
    - Spanish
    - Brazilian Portuguese
    - Polish
    - Arabic
    - Hindi
    - Japanese
    - Mandarin
    - Russian.

    The commentary is available via complimentary earphones that you will receive when you board the bus.
    The Classic Red Route features a live English speaking guide only.

  5. Couple looking at London tour map

    Where can I start the tour?

  6. Where can I start the tour?

    You may start your tour at any of our hop-on, hop-off stops. The principal starting points for the tour are:

    - Baker Street Station (Stop 5)
    - Marble Arch (Stop 4)
    - Trafalgar Square (Stop 10)
    - Green Park (Stop 1)
    - Victoria Station (Stop 27)

    Please refer to our route information for specific locations.

  7. Passengers on open-top bus in London

    What time do tours start and how often do the buses run?

  8. What time do tours start and how often do the buses run?

    In the summer months (May - September) buses operate every 10-20 minutes across all three routes. Outside this period, buses on the red and blue routes will operate every 20-30 minutes and every 30 minutes on the green link. First tours generally commence at 08:30, with last full tours commencing at 16:30 from November - February, 17:00 in March and October, and 18:00 from April - September.

    Please see our tour timetables for more details.

More Questions & Answers

Tell me about the Big Bus Tour of London

Big Bus Tours is a company that operates sightseeing tours of London on open-top double-decker buses.

An entertaining and informative commentary is provided by live English-speaking guides on our Red Tour route, and a recorded commentary is available in a choice of 12 languages on our Big Blue and Green Link routes. You can hop on and off the bus at any Big Bus stop to visit London's key landmarks and attractions.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions, so you are able to hop on and hop off as you please.

Please visit our top landmarks information page to learn more about what you can see and visit on our tour.

On which days does the tour operate?

Big Bus Tours operates every day of the year.

How long does the tour take?

Red Tour Route: 2.5 hours
Big Blue Route: 3.5 hours
Green Link Route: 1.5 hours
Please allow for more time if you plan to hop on and off at any of our stops.

Do I need to specify a date of travel?

All the tour tickets we sell on our website are open dated, meaning you can travel on any day within 6 months of purchase.

If you purchase a ticket that offers validity for more than 24 hours, you must travel on consecutive days.

Do the tours stop in front of Buckingham Palace?

No, public transport and sightseeing buses are not allowed to stop in front of Buckingham Palace.

We do, however, have a stop (#24) at the side of the Palace, where you can hop off to take pictures, watch the changing of the guard, and perhaps even spot a royal.

Can I switch between the live guide and recorded commentary tours?

Yes. Your ticket entitles you to hop on and hop off all Big Bus Tours routes.

For further information on changing routes, please visit our Routes and Maps page.

Does the Big Bus tour include entrance to any of the attractions?

Entrance to attractions is not included in the ticket price, unless explicitly stated in the ticket description. However, through the Big Bus Tours website you can enhance your sightseeing tour with a selection of attraction offers.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What is the child ticketing policy?

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Are the buses wheelchair accessible?

Yes, most of our buses are wheelchair accessible. Please contact us for further information.

Where does the river cruise depart from and how long does the trip take?

The cruise departs from Tower Pier (near Stop 18), London Eye Pier (near Stop 13/20) or Westminster Pier (stop 19), and takes approximately 40 minutes. Customers who have purchased a Premium or Deluxe ticket may also travel as far as Greenwich Pier (please note that there is no Big Bus Tours stop at Greenwich).

Can I take the river cruise before getting on the bus?

You will need to buy your ticket and then present your e-voucher to a Big Bus Tours staff member before you plan to take the river cruise. Our staff will provide you with a ticket receipt that includes your pass for the cruise. Please note that you cannot board the cruise without this ticket receipt. Our staff are stationed at most big Bus Tours stops, so you may find it more convenient to take the bus tour first.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.