Top Frequently Asked Questions

  1. Couple on open-top London bus tour

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets on this website, from a member of Big Bus Tours staff at one of our stops or on our buses, and from most London hotel concierges.

  3. Woman listening to commentary

    Is there a commentary available in my language?

  4. Is there a commentary available in my language?

    All tours feature a pre-recorded commentary in your choice of the following languages:

    - English
    - French
    - German
    - Italian
    - Spanish


    The commentary is available via complimentary earphones that you will receive when you board the bus.

  5. Couple looking at London tour map

    Where can I start the tour?

  6. Where can I start the tour?

    You can begin the tour from any stop. Please visit our Find a Bus Stop page to find your nearest stop.

  7. Lady in a coffee shop checking her phone

    When will the next bus arrive?

  8. When will the next bus arrive?

    Download the free Big Bus Tours mobile app and never miss a bus with live arrival times. Spend a little longer sipping that latte, browsing the museum or taking that all-important selfie, then simply arrive 5 minutes early at the bus stop. Save memory-making minutes on your city adventure.

More Questions & Answers

What time do tours start and how often do the buses run?

Please visit our Service Information page for up-to-date information on tour start times and frequency.

Tell me about the Big Bus Tour of London

Big Bus Tours operates sightseeing tours of London on open-top double-decker buses. See all the top sights, and enjoy an entertaining and informative recorded commentary, available in a choice of 5 languages. You can hop on and hop off the bus at any Big Bus stop to visit London’s key landmarks and attractions.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions so that you can hop off to explore with ease. You'll see iconic landmarks such as Big Ben, Westminster Abbey, St. Paul's Cathedral and the Tower of London while on board the bus, and Buckingham Palace is a very short walk away from our Royal Mews stop. Visit our Discover London page to learn more about what you can see and visit on our tours, and see our Attractions page to buy tickets for famous London landmarks and attractions.

You're free to hop on and off the bus at any stop as many times as you wish during your tour, or you can choose to stay on board for the entire route.

On which days does the tour operate?

Our London bus tours operate daily. For more information about our current service, please visit our Service Information page.

How long does the tour take?

Red Route: 2 hours, 30 minutes (approx.)
Blue Route: 1 hours, 20 minutes (approx.)
Please allow for more time if you plan to hop on and off at any of our stops.

Do the tours stop in front of Buckingham Palace?

No. Public transport and sightseeing buses are not allowed to stop in front of Buckingham Palace.

We do, however, stop a short distance away, 5 minutes' walk from the front of the palace. Hop off here to take pictures, watch the changing of the guard, and perhaps even spot a royal.

Does the Big Bus tour include entrance to any of the attractions?

Entrance to attractions is not included with your ticket unless explicitly stated in the ticket description.
If you'd like to buy a Big Bus Tours ticket that includes entry to one of our partnered attractions please see our great range of attraction packages. Once you've added any ticket to your basket, you can also choose to add further attraction tickets during the checkout process.

How do I redeem my ticket?

Show your ticket (printed or on a device) to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity period of your ticket.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What is the child ticketing policy?

A child ticket is available for children between the ages of 5–15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Are the buses wheelchair accessible?

Our buses are wheelchair accessible, with ramps enabling access to all vehicles within the fleet. There is space for one wheelchair per bus (unless the second customer is able to transfer to a fixed seat, in which case a second wheelchair can be accommodated in a fixed position).

We do have some restrictions in place due to weight and stability, and advise that we do not carry mobility scooters. We also may not be able to accommodate larger wheelchairs for the same reason. The maximum weight allowed on the ramp is 300kg, which is the weight of the wheelchair when occupied. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board, and would ask you to send an email to [email protected] including a photograph of your wheelchair, as well as an indication of the width and weight of the chair. Please feel welcome to contact us for further information.

Where does the river cruise depart from and how long does the trip take?

The cruise departs from Tower Pier (near Stop 17), Waterloo Pier (near Stop 13) or Westminster Pier (near Stop 19), and takes approximately 30 minutes. Customers who have purchased a Premium or Deluxe ticket may also travel as far as Greenwich Pier (but please note that there is no Big Bus Tours stop at Greenwich).

Can I take the river cruise before getting on the bus?

You will need to buy your ticket and then present your e-voucher to a Big Bus Tours staff member before you plan to take the river cruise. Our staff will provide you with a ticket receipt that includes your pass for the cruise. Please note that you cannot board the cruise without this ticket receipt. Our staff are stationed at most big Bus Tours stops, so you may find it more convenient to take the bus tour first.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Can I change the date (and time) of my tour?

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.