Top Frequently Asked Questions

  1. Woman listening to commentary

    Is the commentary available in my language?

  2. Is the commentary available in my language?

    Selected buses have a recorded commentary in your choice of 8 languages, including:

    English
    Spanish
    Italian
    German
    French
    Mandarin
    Korean
    Japanese.

    Commentary is broadcast via complimentary earphones that you will receive when you board the bus.

  3. Couple looking at Sydney tour map

    What time do tours start and finish and how often do the buses run?

  4. What time do tours start and finish and how often do the buses run?

    Please visit our Service Information page for up-to-date information on the start times and frequency of our tours.

  5. Couple hopping on Sydney bus tour

    Where can I start the tour?

  6. Where can I start the tour?

    You are welcome to join the tour from any of our stops. To find a stop close to you, please click here.

    The principal starting point for the City Tour (Red Route) is Stop #1: Circular Quay (on the corner of Alfred Street, and George Street, opposite DFS Galleria).

  7. Lady in a coffee shop checking her phone

    When will the next bus arrive?

  8. When will the next bus arrive?

    Download the free Big Bus Tours mobile app and never miss a bus with live arrival times. Spend a little longer sipping that latte, browsing the museum or taking that all-important selfie, then simply arrive 5 minutes early at the bus stop. Save memory-making minutes on your city adventure.

More Questions & Answers

Where can I buy tickets for the tour?

You can purchase tickets directly from our website, on the bus from the driver, most local hotel concierges, select travel agents and visitor information centres.

On which days does the tour operate?

We are currently operating Thursday–Monday. For more details, please see our service information page.

How long does the tour take?

Please visit our Service Information page for up-to-date information on the duration of our tours.

What time are the first and last buses?

Please visit our Service Information page for up-to-date information on the first and last bus tour times.

Do I need to specify a date of travel?

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

What is the child ticketing policy?

A child ticket is available for children between the ages of 3–15. Children under 3 may travel free of charge. All children must be accompanied by an adult over the age of 16.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

Where is the information kiosk?

Big Bus Tours Sydney has an information kiosk located at the end of Sealife Aquarium Wharf, on Darling Harbour. Our kiosk is currently open on the weekend only. If you have a query, please feel welcome to contact us via email, phone, or to speak to a customer service representative via our live chat feature.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Is the Classic Ticket valid for 1 day or 24 hours?

The Classic Ticket is valid for 24 hours. It entitles you to use all Big Bus services during operational hours, starting from the time you begin your tour until that same time the following day. So if you board the bus at 12pm for example, your ticket will be valid until 12pm the following day. The same applies to Premium and Deluxe Tickets, valid for 48 hours.

Are buses wheelchair accessible?

Yes, the lower decks of our buses are wheelchair accessible, with ramps enabling access to all vehicles within the Sydney fleet. The boarding areas in the proximity of our bus stops in Sydney are also wheelchair accessible. There is space for one wheelchair per bus. We regretfully advise that we cannot accommodate mobility scooters, and may not be able to accommodate larger wheelchairs, due to weight and stability restrictions. Please note that the total weight of the customer, their assistant and their mobility aid must be less than 300 kg (660 lb). This is to ensure the maximum weight capacity of our boarding ramps is not exceeded. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board. Please send an email to [email protected], including an indication of the width and weight of your wheelchair.

Can I change the date (and time) of my tour?

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.