Top Frequently Asked Questions

  1. Passenger holding map on Big Bus Tour

    How long does the tour take?

  2. How long does the tour take?

    Please visit our Service Information page for up-to-date information on the duration of our tours.

  3. Big Bus Passing Las Vegas Sign

    What time do tours start and how often do buses run?

  4. What time do tours start and how often do buses run?

    Please visit our Service Information page for up-to-date information on tour start times and frequency.

  5. Passengers looking at Big Bus Freemont Street

    Where can I start the tour?

  6. Where can I start the tour?

    You can join the tour from any stop. To find the closest stop to you, please visit our Find A Bus Stop page.

  7. Lady in a coffee shop checking her phone

    When will the next bus arrive?

  8. When will the next bus arrive?

    Download the free Big Bus Tours mobile app and never miss a bus with live arrival times. Spend a little longer sipping that latte, browsing the museum or taking that all-important selfie, then simply arrive 5 minutes early at the bus stop. Save memory-making minutes on your city adventure.

More Questions & Answers

Where can I buy a ticket for the tour?

You can purchase tickets either on this website, from an on-street Big Bus Tours staff member, on the bus, from a trusted retailer such as your hotel concierge, or at one of our key sales points. Please note that for hygiene reasons we are unable to accept cash payments.

Tell me about Big Bus Tours Las Vegas

Hop on board with Big Bus Tours Las Vegas to discover Sin City from an open-top double-decker bus! Sit back and relax on our top-deck as we take you past all the famous Las Vegas landmarks and attractions, and tune in to our entertaining digital commentary to hear incredible facts and stories from our expert virtual guides.

What can I see and visit?

On the Strip, our tours showcase Las Vegas Boulevard's must-see hotels and fountains, including the Luxor, the Bellagio, Caesars Palace and Excalibur, with a special stop at the "Welcome to Fabulous Las Vegas" sign. Traveling downtown, you'll be introduced to the traditional heart of Las Vegas including the famous Fremont Street, High Roller and Stratosphere attractions. The panoramic Night Tour (Green Route) highlights the city in its dazzling neon evening wear.

Please visit our Discover Las Vegas page to learn more about what to see and do in Las Vegas.

Do I need to specify a date of travel?

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

Is there a discount available for groups?

Yes, discounts are available for groups of twenty or more. For more information on groups sales please contact us.

What time are the first and last buses?

Please visit our Service Information page for up-to-date information on the first and last bus times.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires. Please have a look at our Private Hire page to find out more, or contact us directly to discuss your requirements.

How will I know where to get off?

The commentary or guide on your bus will announce hop-off stops as the bus arrives at each location, allowing you to hop off at your leisure. You can also use our app, which offers real-time bus tracking, allowing you to see where buses are at on the route.

On which days does the tour operate?

Please check our Service Information page for up-to-date service information.

What is the child ticketing policy?

Child tickets are available for passengers aged between 3 and 12 years. All children must be accompanied by an adult (16+). Children aged 2 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.

Are accommodations available for persons with disabilities?

Yes, we operate wheelchair accessible vehicles with lifts that can accommodate a weight up to 650 pounds. Please be advised that our entire fleet in Las Vegas is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. If you require a different accommodation, please also contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Can I bring food and drink on the tour?

Food is not permitted on the tour. Drinks are only permitted if they have a locking cap.

Can I change the date (and time) of my tour?

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.