Top Frequently Asked Questions

  1. Big Bus Staff Selling Ticket

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets either on this website or on the bus at any hop-on hop-off point.

  3. Women with earphones in

    Is there a commentary available in my language?

  4. Is there a commentary available in my language?

    The Big Bus Vienna sightseeing tour offers a pre-recorded commentary in 13 different languages, including:

    • English
    • French
    • German
    • Italian
    • Spanish
    • Brazilian Portuguese
    • Chinese
    • Arabic
    • Turkish
    • Korean
    • Hindi
    • Hebrew
    • Russian

    The commentary is available via complimentary earphones that you will receive when you board the bus.

  5. Passengers looking at map

    Where can I start the tour?

  6. Where can I start the tour?

    You can hop on our day tours from any stop. To find the nearest bus stop, please click here. Our Night Tour departs from Stop #1 (Opera). See our route information page for more details.

  7. Christmas 2018

    What service will you be running over the festive period?

  8. What service will you be running over the festive period?

    Please visit our Service Information page for details of our Festive Season Service.

More Questions & Answers

How often do the buses run?

The Red Tour runs approximately every 20 minutes, and the Blue Tour runs every 20 minutes. Timings are subject to change, so please check our Service Information page for further information. You can also ask a Big Bus Tours staff member or contact us for further information.

Tell me about the Big Bus tour of Vienna

Big Bus Tours offers sightseeing tours of Vienna on a double-decker bus. Commentary is provided in a choice of languages. You may hop on and off at any of our stops to visit attractions and places of interest.

What can I see and visit?

Bus stops are conveniently located, so you can hop-on and off the Vienna tour as you please. Each stop has been selected because it provides access to an attraction or place of interest. You can hop-on and off as many times as you wish, and are of course welcome to stay on board for the entire circuit. Please see our Tour Highlights to discover more.

On which days does the tour operate?

The Big Bus Tour runs every day of the year.

How long does the tour take?

A complete circuit of the Red Route takes approximately 1 hour, 40 minutes. A full circuit of the Blue Route takes approximately 1 hour, 30 minutes. Please allow for more time if you plan to hop on and off at any of our stops.

Do I need to specify a date of travel?

All the tour tickets we sell on our website are open-dated, meaning you can travel on any day within 6 months of purchase.

If you purchase a ticket that offers validity for more than 24 hours, you must travel on consecutive days.

If you purchase a Twin-City ticket for Vienna and Budapest, you can redeem your Budapest ticket on any day of your choice.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the double-decker buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What time are the first and last buses?

First and last bus times change seasonally. Please check our Service Information page for up-to-date information, or visit our Routes and Maps page for further route information.

What is the child policy?

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Are the buses wheelchair accessible?

Yes, most of our buses are wheelchair accessible. Please contact us for further information.

Can I take my dog on the bus?

Dogs are only permitted if they are muzzled and leashed. Only one dog per bus is permitted. The dog must not exceed knee height.

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you have bought your ticket online and have yet to have this scanned by our of our on-street representatives – it will still be valid for use for up to 6 months from the point you have purchased. If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Check out Term & Conditions for full details.

How can I find the stop nearest to me?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Can I buy tickets on the bus?

The easiest place to buy our bus tickets are in advance by booking online or from the Big Bus Tours app. If you want to buy when you’re in city and in person, Big Bus representatives are located at the majority of our stops. They will be able to sell you a ticket before you hop-on to the bus.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

Does one ticket cover all routes?

For the majority of our tickets, that’s a BIG YES. Look out for this when you’re booking your ticket online or buying in person. Each ticket will state how many routes are included. Typical exclusions are one-loop tours such as Night Tours which are usually panoramic ‘non-stop’ tours.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.