Top Frequently Asked Questions

  1. Women with earphones in

    Is there a commentary available in my language?

    2. Is there a commentary available in my language?

    The Big Bus Vienna sightseeing tour offers a pre-recorded commentary in 13 different languages, including:

    • English
    • French
    • German
    • Italian
    • Spanish
    • Brazilian Portuguese
    • Chinese
    • Arabic
    • Turkish
    • Korean
    • Hindi
    • Hebrew
    • Russian

    The commentary is available via complimentary earphones that you will receive when you board the bus.

  2. Passengers looking at map

    Where can I start the tour?

    3. Where can I start the tour?

    You can hop on our day tours from any stop. To find the nearest bus stop, please click here. Our Night Tour departs from Stop #1 (Opera). See our route information page for more details.

  3. Passengers on Vienna bus tour

    How often do the buses run?

    4. How often do the buses run?

    The Red Tour runs approximately every 60 minutes, and the Blue Tour runs every 60 minutes. Timings are subject to change, so please check our Service Information page for further information. You can also ask a Big Bus Tours staff member or contact us for further information.

  4. Lady in a coffee shop checking her phone

    When will the next bus arrive?

    5. When will the next bus arrive?

    Download the free Big Bus Tours mobile app and never miss a bus with live arrival times. Spend a little longer sipping that latte, browsing the museum or taking that all-important selfie, then simply arrive 5 minutes early at the bus stop. Save memory-making minutes on your city adventure.

More Questions & Answers

Where can I buy a ticket for the tour?

You can purchase tickets either on this website or on the bus at any hop-on hop-off point.

Tell me about the Big Bus tour of Vienna

Big Bus Tours offers sightseeing tours of Vienna on a double-decker bus. Commentary is provided in a choice of languages. You may hop on and off at any of our stops to visit attractions and places of interest.

What can I see and visit?

Bus stops are conveniently located, so you can hop-on and off the Vienna tour as you please. Each stop has been selected because it provides access to an attraction or place of interest. You can hop-on and off as many times as you wish, and are of course welcome to stay on board for the entire circuit. Please see our Tour Highlights to discover more.

On which days does the tour operate?

The Big Bus Tour runs every day of the year.

How long does the tour take?

A complete circuit of the Red Route takes approximately 1 hour, 40 minutes. A full circuit of the Blue Route takes approximately 1 hour, 30 minutes. Please allow for more time if you plan to hop on and off at any of our stops.

Do I need to specify a date of travel?

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the double-decker buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What time are the first and last buses?

First and last bus times change seasonally. Please check our Service Information page for up-to-date information, or visit our Routes and Maps page for further route information.

What is the child policy?

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Are the buses wheelchair accessible?

Yes, most of our buses are wheelchair accessible. Please contact us for further information.

Can I take my dog on the bus?

Dogs are only permitted if they are muzzled and leashed. Only one dog per bus is permitted. The dog must not exceed knee height.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Can I change the date (and time) of my tour?

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.