
Top Frequently Asked Questions
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Is the commentary available in my language?
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Where can I buy a ticket for the tour?
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How do I redeem my ticket?
What time does the tour start and how often do the buses run?
Our service operates daily. See our Service Information page for tour schedule information and notices. Alternatively, you can check times with a Big Bus Tours team member, or contact us with any questions.
Is the commentary available in my language?
The Big Bus Rome sightseeing tour offers a recorded commentary in your choice of either English, Italian Spanish, French, German, Chinese Mandarin, Russian, Arabic and Portuguese. The commentary is available through complimentary earphones that you will receive when you board the bus.
Where can I buy a ticket for the tour?
You can purchase tickets either on this website, from a member of our Big Bus street sales team, at any of our two kiosks (one is located at Termini station and the other is located at the Colosseum) or from our trusted merchant partners.
How do I redeem my ticket?
Simply show your ticket to a Big Bus Tours staff member at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket. If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you, with the ticket page open to display the QR code on your e-voucher.
More Questions & Answers
Tell me about the Big Bus Tour of Rome
What can I see and visit?
You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.
Which days do the tours operate?
Where can I start the tour?
How long does the tour take?
Do I need to specify a date of travel?
How much does the tour cost?
What time are the first and last buses?
What is the child ticket policy?
Is it possible to hire one of the open-top buses for a private event?
Are the buses wheelchair accessible?
There are no buses running due to weather conditions, what do I do?
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
How can I find the stop nearest to me?
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
I bought the ticket but it’s for someone else. It has my name on it, is this ok?
Where does the tour end?
I bought my ticket but now can’t make that date, can I use it on another day?
How do I know when the next bus is coming?
I am waiting at a stop and can’t see any buses, what do I do?
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.