Top Frequently Asked Questions
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Is the commentary available in my language?
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Where can I buy a ticket for the tour?
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How do I redeem my ticket?
What time does the tour start and how often do the buses run?
Our service operates daily. See our Service Information page for tour schedule information and notices. Alternatively, you can check times with a Big Bus Tours team member, or contact us with any questions.
Is the commentary available in my language?
The Big Bus Rome sightseeing tour offers a recorded commentary in your choice of either English, Italian Spanish, French, German, Chinese Mandarin, Russian, Arabic and Portuguese. The commentary is available through complimentary earphones that you will receive when you board the bus.
Where can I buy a ticket for the tour?
You can purchase tickets either on this website, from a member of our Big Bus street sales team, at any of our two kiosks (one is located at Termini station and the other is located at the Colosseum) or from our trusted merchant partners.
How do I redeem my ticket?
Simply show your ticket to a Big Bus Tours staff member at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket. If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you, with the ticket page open to display the QR code on your e-voucher.
More Questions & Answers
Tell me about the Big Bus Tour of Rome
Big Bus Tours offers sightseeing tours of Rome on an open-top double-decker bus. Commentary is provided in a choice of languages. You may hop on and off at any of our stops to visit attractions and places of interest.
What can I see and visit?
Bus stops are conveniently located near popular landmarks and attractions, so you are able to hop-on and hop-off as you please. Visit our top landmarks information to discover what you can see and visit on our tour.
You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.
You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.
Which days do the tours operate?
Big Bus Tours Rome operates every day of the year. Occasionally severe weather and special event days could affect service. Please refer to the service information page for up-to-date information.
Where can I start the tour?
You may board our buses and start your tour at any of our stops. Please see our Routes & Maps page for information on stop locations.
How long does the tour take?
We offer a variety of tour routes, and each has a different duration time. Please see our Service Information page for tour duration times.
Do I need to specify a date of travel?
All the tour tickets we sell on our website are open dated, meaning you can travel on any day within 6 months of purchase.
If you purchase a ticket that offers validity for more than 24 hours, you must travel on consecutive days.
How much does the tour cost?
Ticket prices will vary depending on the validity or the type of tour you choose. Please visit the tickets & passes page for more information.
What time are the first and last buses?
Our first and last bus tour times change seasonally. Please check our Service Information page for up-to-date first and last bus times.
What is the child ticket policy?
A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.
Is it possible to hire one of the open-top buses for a private event?
Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.
Are the buses wheelchair accessible?
Yes, most of our buses are wheelchair accessible.
There are no buses running due to weather conditions, what do I do?
Firstly, check the validity of your ticket. If you bought your ticket online and have yet to have this scanned by one our of our on-street representatives, it will still be valid for use for up to 6 months after the date of purchase.
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
How can I find the stop nearest to me?
Easy! Just check out our Find A Bus Stop page.
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
I bought the ticket but it’s for someone else. It has my name on it, is this ok?
You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.
Where does the tour end?
You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.
I bought my ticket but now can’t make that date, can I use it on another day?
Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.
Can I use a two or three-day pass on different days?
You’ll need to use your pass across consecutive days. For example, a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday only.
How do I know when the next bus is coming?
Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).
I am waiting at a stop and can’t see any buses, what do I do?
Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.