You'll get a ticket that you can use to hop on and hop off our buses for a certain amount of time. A 1-day ticket ticket can be used on the day that you redeem it. A 2-day ticket can be used on both the day of redemption and the day after. A 3-day ticket can be used on the day of redemption, and on the two days following. If you have a ticket that's valid for more than one day, you must use it on consecutive days.

You can pay with cash, cheque or any major credit card.

Contact us and we'll send one to you. Most concierges and information centers in the city will have them in stock.

Yes - discounts are available for groups of ten or more. Please contact us on 1-215-389-8687 or [email protected] for more information.

No, we have natural air-conditioning as our buses are open top!

Are accommodations available for persons with disabilities? Yes, we operate wheelchair accessible vehicles with lifts that can accommodate a weight up to 650 pounds. Please be advised that our entire fleet in Philadelphia is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. If you require a different accommodation, please also contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

Easy! Just check out our Find A Bus Stop page.

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.