
Top Frequently Asked Questions
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Will I have a live guide?
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How long does the tour last?
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Do I have to book in advance?
Where can I join the tour?
You can join the tour at any of our stops.
Will I have a live guide?
All our tours feature fully trained guides who give an informative historical-based commentary.
How long does the tour last?
The full tour lasts approximately 90 minutes, although part of the fun is hopping on and off to see the sights and experience different guides! Buses are scheduled to arrive every 20-25 minutes.
Do I have to book in advance?
No absolutely not! You can simply turn up on the day, at the time you wish to travel and start your tour when you wish. There is no schedule to stick to.
More Questions & Answers
What do I get for my money?
What payment methods can I use?
How do I get a brochure?
Do you take group bookings?
Are your buses air-conditioned?
Are accommodations available for persons with disabilities?
There are no buses running due to weather conditions, what do I do?
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
How can I find the stop nearest to me?
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
I bought the ticket but it’s for someone else. It has my name on it, is this ok?
Where does the tour end?
I bought my ticket but now can’t make that date, can I use it on another day?
How do I know when the next bus is coming?
I am waiting at a stop and can’t see any buses, what do I do?
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.