Top Frequently Asked Questions

  1. Couple looking at Philadelphia bus map

    Where can I join the tour?

  2. Where can I join the tour?

    You can join the tour at any of our stops.

  3. Live guide on tour bus in Philadelphia

    Will I have a live guide?

  4. Will I have a live guide?

    All our tours feature fully trained guides who give an informative historical-based commentary.

  5. Big Bus open-top tour of Philadelphia

    How long does the tour last?

  6. How long does the tour last?

    The full tour lasts approximately 90 minutes, although part of the fun is hopping on and off to see the sights and experience different guides! During operating hours, buses are scheduled to arrive every 20-25 minutes.

  7. Woman picking up headphones

    Do I have to book in advance?

  8. Do I have to book in advance?

    No absolutely not! You can simply turn up on the day, at the time you wish to travel and start your tour when you wish. There is no schedule to stick to.

More Questions & Answers

What do I get for my money?

You'll get a ticket that you can use to hop on and hop off our buses during our operating hours. A 1-day ticket ticket can be used on the day that you redeem it. A 2-day ticket can be used on both the day of redemption and the day after. A 3-day ticket can be used on the day of redemption, and on the two days following. If you have a ticket that's valid for more than one day, you must use it on consecutive days.

What payment methods can I use?

You can pay with cash, cheque or any major credit card.

How do I get a brochure?

Contact us and we'll send one to you. Most concierges and information centers in the city will have them in stock.

Do you take group bookings?

Yes - discounts are available for groups of ten or more. Please contact us on 1-215-389-8687 or [email protected] for more information.

Are your buses air-conditioned?

No, we have natural air-conditioning as our buses are open top!

Are accommodations available for persons with disabilities?

Are accommodations available for persons with disabilities? Yes, we operate wheelchair accessible vehicles with lifts that can accommodate a weight up to 650 pounds. Please be advised that our entire fleet in Philadelphia is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. If you require a different accommodation, please also contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Can I change the date (and time) of my tour?

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Do I need to specify a date of travel?

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.