Top Frequently Asked Questions

  1. Hollywood Walk of Fame star

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets either on this website, from an on-street Big Bus Tours staff member, on the bus, from a trusted retailer such as your hotel concierge, or at one of our key sales points.

  3. Los Angeles Palm Trees

    How long does the tour take?

  4. How long does the tour take?

    Please visit our Service Information page for up-to-date information on the duration of our tours.

  5. Passengers on the top deck of a Big Bus Tour

    What time do tours start and how often do buses run?

  6. What time do tours start and how often do buses run?

    Please visit our Service Information page for up-to-date information on tour start times and frequency.

  7. Santa Monica Pier sign

    Where can I start the tour?

  8. Where can I start the tour?

    You can join the tour from any stop. To find the closest stop to you, please visit our Find A Bus Stop page.

  9. Christmas 2019

    What service will operate over the festive season?

  10. What service will operate over the festive season?

    Big Bus Tours Los Angeles will operate a normal service throughout the festive season. Please visit our Service Information page to view our schedules.

More Questions & Answers

Tell me about Big Bus Tours Los Angeles

Hop on board with Big Bus Tours Los Angeles to discover the City of Angels from an open-top double-decker bus! During the tour, you'll hear entertaining facts and stories from our expert English-speaking guides. You're free to hop on and off at any stop to explore LA in more detail, rejoining the tour when you're ready.
Big Bus Tours Los Angeles offers two different tour routes: The Hollywood Loop (Red Route) and the Beach Loop (Blue Route). Tickets are available for 1-day or 2-day hop-on, hop-off sightseeing.

What can I see and visit?

The Hollywood Loop (Red Route) showcases Los Angeles' must-see spots including the Hollywood Walk of Fame, Rodeo Drive and the TCL Chinese Theatre. The Beach Loop (Blue Route) introduces you to the more laid-back side of Los Angeles and includes stops at Venice Beach, Santa Monica Pier and the 3rd Street Promenade.

There are 20+ stops across our 2 routes where you can hop on and off your tour. Each stop has been selected because it provides convenient access to an attraction or place of interest. You can hop on and off the tour as many times as you wish, and are of course welcome to stay on board for the entire tour loop. Please visit our Discover Los Angeles page to learn more about what to see and do in Los Angeles.

Do I need to specify a date of travel?

No, you can use your ticket on any date. If you purchase a 2-day ticket you must travel on consecutive days.

You are welcome to buy your ticket on the day if that is your preference, but please note that discounts offered online are not available on same-day purchases.

Is there a discount available for groups?

Yes, discounts are available for groups of twenty or more. For more information on groups sales please contact us.

What time are the first and last buses?

Please visit our Service Information page for up-to-date information on the first and last bus times.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires. Please have a look at our Private Hire page to find out more, or contact us directly to discuss your requirements.

How will I know where to get off?

The commentary on the bus will announce hop-off stops as the bus arrives at each location, allowing you to hop off at your leisure.

On which days does the tour operate?

Big Bus Tours Los Angeles operates every day except New Year's Eve. On rare occasions, our service may be affected by events outside of our control. Please check our Service Information page for up-to-date service information.

What is the child ticketing policy?

A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

Are accommodations available for persons with disabilities?

Yes, we operate wheelchair accessible vehicles with lifts that can accommodate a weight up to 650 pounds. Please be advised that our entire fleet in Los Angeles is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. If you require a different accommodation, please also contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you have bought your ticket online and have yet to have this scanned by our of our on-street representatives – it will still be valid for use for up to 6 months from the point you have purchased. If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Check out Term & Conditions for full details.

How can I find the stop nearest to me?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased, for example within one or two days.

Can I use a two-day pass on different days?

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Are the buses wheelchair accessible?

Our entire fleet of buses are wheelchair accessible on the lower deck. Please contact us for further information.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.