Top Frequently Asked Questions

  1. Friends on Hong Kong bus tour

    Where can I buy a ticket?

  2. Where can I buy a ticket?

    You can purchase tickets either on this website, at most Hong Kong hotels or at our Information Centres and Sales Kiosks.

  3. Bus in busy street in Hong Kong

    Where can I start the tour?

  4. Where can I start the tour?

    You can hop on our bus tours from any stop. Please click here to find a bus stop. Please visit our Service Information page for up-to-date information on tour start times and frequency.

  5. Girl on Hong Kong bus tour

    What time do tours start, and how often do buses run?

  6. What time do tours start, and how often do buses run?

    Please visit our Service Information page for up-to-date information on tour start times and frequency.

  7. Passengers on Hong Kong bus tour

    Do I have to specify a date of travel?

  8. Do I have to specify a date of travel?

    Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

More Questions & Answers

Tell me about the Big Bus tour of Hong Kong

Big Bus Tours offers sightseeing tours of Hong Kong over three different sightseeing routes, taking you to Hong Kong’s main attractions, landmarks and places of interest. The tour provides a personal pre-recorded commentary in a choice of 10 languages. Convenient stops allow you to hop on, hop off and explore the city at your leisure. A Night Tour of Kowloon is also available, providing the opportunity to see this vibrant city at night.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions, so you are able to hop-on and hop-off as you please. Visit our top landmarks information to discover what you can see and visit on our tour.

You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.

On which days does the tour run?

Please visit our Service Information page for up-to-date information on our days of operation.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a ticket receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will then issue you your ticket receipt.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What is the child policy?

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Are the buses wheelchair accessible?

Yes, all of our buses are wheelchair accessible. Please contact us for further information.

How will I know where to get off?

The pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Can I change the date (and time) of my tour?

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.