Top Frequently Asked Questions

  1. Passengers on Dubai Big Bus

    Where can I buy a ticket for the tour?

    2. Where can I buy a ticket for the tour?

    You can purchase tickets from this website here.

  2. Woman with head phones listening to tour

    Is there a commentary available in my language?

    3. Is there a commentary available in my language?

    The Big Bus Dubai sightseeing tour offers entertaining and informative pre-recorded commentary in 12 languages:

    - English
    - Arabic
    - French
    - German
    - Italian
    - Spanish
    - Russian
    - Hindi
    - Farsi
    - Japanese
    - Brazilian Portuguese
    - Mandarin Chinese.

    The commentary is broadcast via complimentary earphones that you will receive when you board the bus.

  3. Big Bus passing Atlantis the Palm

    What time do tours start and how often do buses run?

    4. What time do tours start and how often do buses run?

    Please visit our Service Information page for up-to-date information on tour start times and frequency.

  4. Tourists on Open Top Big Bus

    Can I join the tour from any of the stops on your route?

    5. Can I join the tour from any of the stops on your route?

    Yes. To find the stop closest to you please click here.

More Questions & Answers

Tell me about the Big Bus tour?

Big Bus Tours offers sightseeing tours of Dubai by open-top double-decker bus. Commentary is provided in a choice of 12 languages. You may hop on and off at any of our stops to visit attractions and places of interest.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions, so you are able to hop on and hop off the tour as you please. You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Visit our Discover Dubai page to learn about what you can see and visit on our tour.

Which days do the tours operate?

Big Bus Tours Dubai operate every day of the year.

How long does the tour take?

Please visit our Service Information page for up-to-date information on tour durations.

I have a few hours stopover between my flights and want to take a tour. Which is the nearest stop to the airport?

Dubai Creek (Red Route, Stop 7) is the nearest stop to Dubai International airport. The best way to get there from the airport is via a short taxi ride.

How does the website discount work?

We regularly provide special offers on tickets available to purchase online. Take a look at our current ticket offers.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information or to receive a quote, please submit an enquiry via our private hires and charters page.

Do you offer group discounts?

Yes discounts are available for groups of twenty or more. For more information on group sales, please contact us.

What is the child ticketing policy?

A child ticket is available for children aged between 5 and 15 years. All children must be accompanied by an adult. Children aged 4 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.

How will I know where to get off?

The pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Are the buses wheelchair accessible?

Yes, most of our buses are wheelchair accessible. Please contact us for further information.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Can I change the date (and time) of my tour?

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.