
Top Frequently Asked Questions
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Is there a commentary available in my language?
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What time do tours start and how often do buses run?
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Can I join the tour from any of the stops on your route?
Where can I buy a ticket for the tour?
You can purchase tickets from this website here.
Is there a commentary available in my language?
The Big Bus Dubai sightseeing tour offers entertaining and informative pre-recorded commentary in 12 languages:
- English
- Arabic
- French
- German
- Italian
- Spanish
- Russian
- Hindi
- Farsi
- Japanese
- Brazilian Portuguese
- Mandarin Chinese.
The commentary is broadcast via complimentary earphones that you will receive when you board the bus.
What time do tours start and how often do buses run?
Please visit our Service Information page for up-to-date information on tour start times and frequency.
Can I join the tour from any of the stops on your route?
Yes. To find the stop closest to you please click here.
More Questions & Answers
Tell me about the Big Bus tour?
What can I see and visit?
Which days do the tours operate?
How long does the tour take?
Can I interchange between the Beach Tour, City Tour and Marina Tour?
I have a few hours stopover between my flights and want to take a tour. Which is the nearest stop to the airport?
Do I need to specify a date of travel?
How does the website discount work?
Is there a discount available for groups?
Is it possible to hire one of the open-top buses for a private event?
Do you offer group discounts?
What is the child ticketing policy?
How will I know where to get off?
How do I redeem my ticket?
If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.
Are the buses wheelchair accessible?
There are no buses running due to weather conditions, what do I do?
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
How can I find the stop nearest to me?
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
I bought the ticket but it’s for someone else. It has my name on it, is this ok?
Where does the tour end?
I bought my ticket but now can’t make that date, can I use it on another day?
How do I know when the next bus is coming?
I am waiting at a stop and can’t see any buses, what do I do?
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.