Top Frequently Asked Questions
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Is there a commentary available in my language?
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What time do tours start and how often do buses run?
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Can I join the tour from any of the stops on your route?
Where can I buy a ticket for the tour?
You can purchase tickets from this website here.
Is there a commentary available in my language?
The Big Bus Dubai sightseeing tour offers entertaining and informative pre-recorded commentary in 12 languages:
- English
- Arabic
- French
- German
- Italian
- Spanish
- Russian
- Hindi
- Farsi
- Japanese
- Brazilian Portuguese
- Mandarin Chinese.
The commentary is broadcast via complimentary earphones that you will receive when you board the bus.
What time do tours start and how often do buses run?
Please visit our Service Information page for up-to-date information on tour start times and frequency.
Can I join the tour from any of the stops on your route?
Yes. To find the stop closest to you please click here.
More Questions & Answers
Tell me about the Big Bus tour?
Big Bus Tours offers sightseeing tours of Dubai by open-top double-decker bus. Commentary is provided in a choice of 12 languages. You may hop on and off at any of our stops to visit attractions and places of interest.The tour also offers several free inclusions, such as a traditional dhow cruise on Dubai Creek, entry to Dubai Museum and Sheikh Saeed al Maktoum’s House.
What can I see and visit?
Bus stops are conveniently located near popular landmarks and attractions, so you are able to hop on and hop off the tour as you please. You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Visit our Discover Dubai page to learn about what you can see and visit on our tour.
Which days do the tours operate?
Big Bus Tours Dubai operate every day of the year.
How long does the tour take?
Please visit our Service Information page for up-to-date information on tour durations.
Can I interchange between the Beach Tour, City Tour and Marina Tour?
Your Big Bus ticket provides access to all tour routes. You can use each route as little or as much as you wish during the validity of your ticket. Interchange points between each point are highlighted on our map here.
I have a few hours stopover between my flights and want to take a tour. Which is the nearest stop to the airport?
Deira City Centre (Red Route, Stop 11) is the nearest stop to Dubai International airport. The best way to get there from the airport is via a short taxi ride.
Do I need to specify a date of travel?
All the tour tickets we sell on our website are open-dated, meaning you can travel on any day within 6 months of purchase. If you purchase a ticket that offers validity for more than 24 hours, you must travel on consecutive days.
How does the website discount work?
We regularly provide special offers on tickets available to purchase online. Take a look at our current ticket offers.
Is there a discount available for groups?
Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.
Is it possible to hire one of the open-top buses for a private event?
Yes, buses are available for private hires and charters. For more information or to receive a quote, please submit an enquiry via our private hires and charters page.
Do you offer group discounts?
Yes discounts are available for groups of twenty or more. For more information on group sales, please contact us.
What is the child ticketing policy?
A child ticket is available for children aged between 5 and 15 years. All children must be accompanied by an adult. Children aged 4 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.
How will I know where to get off?
The pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.
How do I redeem my ticket?
Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.
If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.
If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.
Are the buses wheelchair accessible?
Yes, most of our buses are wheelchair accessible. Please contact us for further information.
There are no buses running due to weather conditions, what do I do?
Firstly, check the validity of your ticket. If you bought your ticket online and have yet to have this scanned by one our of our on-street representatives, it will still be valid for use for up to 6 months after the date of purchase.
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
How can I find the stop nearest to me?
Easy! Just check out our Find A Bus Stop page.
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
I bought the ticket but it’s for someone else. It has my name on it, is this ok?
You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.
Where does the tour end?
You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.
I bought my ticket but now can’t make that date, can I use it on another day?
Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.
How do I know when the next bus is coming?
Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).
I am waiting at a stop and can’t see any buses, what do I do?
Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.