Top Frequently Asked Questions
-
-
Is there a commentary available in my language?
- English
- Hungarian
- German
- French
- Italian
- Russian
- Spanish
- Polish
- Swedish
- Danish
- Mandarin
- Japanese
- Korean
- Greek
- Turkish
- Arabic
- Hebrew
- Portuguese (Brazilian)
- Czech
- Romanian
- Croatian
- Dutch
- Norwegian.
-
What time do tours start and how often do buses run?
-
What service will you be running over the festive period?
Where can I buy a ticket for the tour?
You can purchase tickets either on this website, from the Big Bus Customer Service Centre, or at most Budapest hotels.
Is there a commentary available in my language?
Our Big Bus Budapest sightseeing tour offers a pre-recorded commentary in your choice of the following languages:
The commentary is broadcast via complimentary earphones that you will receive when you board the bus.
What time do tours start and how often do buses run?
Please visit our Service Information page for up-to-date information on tour start times and frequency.
What service will you be running over the festive period?
Please visit our Service Information page for details on our Festive Season Service.
More Questions & Answers
Where can I start the tour and how long does the tour take?
You can join the tour from any stop. To find the closest stop to you, please visit our Find A Bus Stop page. For up-to-date tour information, please see our Service Information page.
Tell me about the Big Bus Tour of Budapest
Big Bus Tours offers sightseeing tours of Budapest on open-top double-decker buses. Commentary is provided via complimentary headphones in a choice of 23 languages. You can hop on and off at any Big Bus stop to visit attractions and places of interest. You can choose from a range of different tickets that offer 1-day or 2-day sightseeing, with some tickets offering a variety of free extras, including walking tours, river cruises and a Night Tour.
What can I see and visit?
Bus stops are conveniently located near popular landmarks and attractions, so you are able to hop-on and hop-off as you please. Visit our top landmarks information to discover what you can see and visit on our tour.
You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.
You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.
On which days does the tour operate?
The tour of Big Bus runs every day of the year. On national holidays - 15th March, 20th August and the 23rd October - we operate revised service.
How will I know where to get off?
The pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.
Do I need to specify a date of travel?
All the tour tickets we sell on our website are open-dated, meaning you can travel on any day within 6 months of purchase.
If you purchase a ticket that offers validity for more than 1 day, you must travel on consecutive days.
If you purchase a ticket that offers validity for more than 1 day, you must travel on consecutive days.
How do I redeem my ticket?
Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.
If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.
If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.
Is there a discount available for groups?
Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.
Is it possible to hire one of the open-top buses for private events?
Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.
What time are the first and last buses?
Please visit our Service Information page for up-to-date information.
Does the Big Bus Tour include entrance to any attractions?
No. Selected tickets do include attraction entry, but unless specified in the ticket description, attractions are not included.
What is the child ticket policy?
Child tickets are available for passengers between the ages of 5–15. Children aged 5 and under may travel free of charge. All passengers under the age of 15 must be accompanied by an adult. Please note that pushchairs must be folded and stowed on the lower deck of the bus.
Where does the river cruise depart from and how long does the trip take?
Please visit our River Cruise page for further information.
Where do the walking tours depart from and how long do they take?
Please visit our Walking Tours page for further information.
Where does the night tour depart from and how long does the trip take?
Please visit our Night Tour page for further information.
Are the buses wheelchair accessible?
Yes, most of our buses are wheelchair accessible. Please contact us for further information.
Can I bring my pet?
Small animals must be carried in an enclosed basket, cage or pet carrier.
There are no buses running due to weather conditions, what do I do?
Firstly, check the validity of your ticket. If you bought your ticket online and have yet to have this scanned by one our of our on-street representatives, it will still be valid for use for up to 6 months after the date of purchase.
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
How can I find the stop nearest to me?
Easy! Just check out our Find A Bus Stop page.
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
I bought the ticket but it’s for someone else. It has my name on it, is this ok?
You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.
Where does the tour end?
You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.
I bought my ticket but now can’t make that date, can I use it on another day?
Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.
Can I use a two or three-day pass on different days?
You’ll need to use your pass across consecutive days. For example, a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday only.
How do I know when the next bus is coming?
Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).
I am waiting at a stop and can’t see any buses, what do I do?
Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.