Please send your refund request to RefundsUSA@bigbustours.com and ensure you enclose booking confirmation, date of purchase, a screenshot of ticket, last 4 digits of Credit Card used for the transaction, and reason for your request. Once submitted, please allow 7-10 business days to receive a response from our finance department regarding your request.

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Please confirm that you have read our refund policy and your request is in line with our terms and conditions
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