Top Frequently Asked Questions

  1. Miami Live Big Bus Tour Guide

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets either on this website, on the bus, from a trusted retailer such as your hotel concierge, or at one of our key sales points.

  3. Miami Tour Guide on Big Bus

    Is there a commentary available in my language?

  4. Is there a commentary available in my language?

    Live, English-speaking guides are in place on all of our bus tours.
    Pre-recorded, digital commentary is also available on all buses and offered in 6 languages, including:

    • English
    • Spanish
    • French
    • German
    • Italian
    • Portuguese

  5. Lady sitting on open top Big Bus

    What time does the tour start and how long does it take?

  6. What time does the tour start and how long does it take?

    Please visit our Service Information page for up-to-date information on tour start times, duration and bus frequency.

  7. Christmas 2018

    What service will you be running over the festive period?

  8. What service will you be running over the festive period?

    Please visit our Service Information page for details of our Festive Season Service.

More Questions & Answers

Where can I start the tour?

You can join the tour from any stop. To find the closest stop to you, please visit our Find A Bus Stop page.

Tell me about the Big Bus Miami Tour

Big Bus Tours Miami offer sightseeing tours of the 'Magic City' on open-top, double-decker buses. During the tour, entertaining and informative commentary is provided either by experienced English-speaking guides, or via pre-recorded commentary, which you can listen in to via complimentary headphones supplied on board. You can hop on and off at any of the tour stops as often as you like to visit attractions and places of interest. There are three tour routes: the Beach Loop (Blue Route), the City Loop (Red Route), and the Night Tour (Yellow Route).

What can I see and visit?

Big Bus Tours Miami takes you to some of the city's best landmarks and attractions, including South Beach, Little Havana, Coconut Grove, Villa Vizcaya, Bayfront Park and more. With Big Bus Tours Miami you're free to hop off the bus as much as you like or stay on board for the entire tour loop. Our 20+ different stops, all conveniently located close to great landmarks and attractions, make it easy for you to explore the city at your own leisure. Please visit our Discover Miami page to learn more about what to do in Miami, and plan your visit.

On which days does the tour operate?

Big Bus Tours Miami operates every day of the year. If unexpected closures due to special events or extreme weather conditions arise, information will be published on our service information page.

How frequently do tour buses run?

Please visit our Service Information page for up-to-date information on bus frequency.

How much does the tour cost?

Please see our tickets and prices page for a list of available tickets and pricing.

Is there a discount available for groups?

Yes, discounts are available for groups of 20+. For more information on groups sales please contact us to find out more.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires. Please have a look at our Private Hire page to find out more, or contact us to discuss your requirements.

What is the child ticketing policy?

A child ticket is available for children aged between 5 and 15 years. All children must be accompanied by an adult. Children aged 4 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

Do I need to specify a date for travel?

No, you can use your ticket on any date. If you purchase a ticket that's valid for more than one day you must travel on consecutive days.

If I buy a Deluxe Ticket can I use it on separated days?

2-day Deluxe Tickets can only be used on consecutive days.

Are accommodations available for persons with disabilities?

Yes, we operate wheelchair accessible vehicles with lifts that can accommodate a weight up to 650 pounds. Please be advised that our entire fleet in Miami is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. If you require a different accommodation, please also contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

What is your policy in the event of bad weather?

With the exception of extreme weather conditions that would jeopardize safety, our tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you have bought your ticket online and have yet to have this scanned by our of our on-street representatives – it will still be valid for use for up to 6 months from the point you have purchased. If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Check out Term & Conditions for full details.

How can I find the stop nearest to me?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Can I buy tickets on the bus?

The easiest place to buy our bus tickets are in advance by booking online or from the Big Bus Tours app. If you want to buy when you’re in city and in person, Big Bus representatives are located at the majority of our stops. They will be able to sell you a ticket before you hop-on to the bus.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

Does one ticket cover all routes?

For the majority of our tickets, that’s a BIG YES. Look out for this when you’re booking your ticket online or buying in person. Each ticket will state how many routes are included. Typical exclusions are one-loop tours such as Night Tours which are usually panoramic ‘non-stop’ tours.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.