
Top Frequently Asked Questions
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Is there a commentary available in my language?
- English
- Spanish
- French
- German
- Italian
- Portuguese
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What time does the tour start and how long does it take?
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Where can I start the tour?
Where can I buy a ticket for the tour?
You can purchase tickets either on this website, on the bus, from a trusted retailer such as your hotel concierge, or at one of our key sales points.
Is there a commentary available in my language?
Live, English-speaking guides are in place on all of our bus tours.
Pre-recorded, digital commentary is also available on all buses and offered in 6 languages, including:
What time does the tour start and how long does it take?
Please visit our Service Information page for up-to-date information on tour start times, duration and bus frequency.
Where can I start the tour?
You can join the tour from any stop. To find the closest stop to you, please visit our Find A Bus Stop page.
More Questions & Answers
Tell me about the Big Bus Miami Tour
What can I see and visit?
On which days does the tour operate?
How frequently do tour buses run?
How much does the tour cost?
Is there a discount available for groups?
Is it possible to hire one of the open-top buses for a private event?
What is the child ticketing policy?
Do I need to specify a date for travel?
If I buy a Deluxe Ticket can I use it on separated days?
Are accommodations available for persons with disabilities?
What is your policy in the event of bad weather?
There are no buses running due to weather conditions, what do I do?
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.
How can I find the stop nearest to me?
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).
I bought the ticket but it’s for someone else. It has my name on it, is this ok?
Where does the tour end?
I bought my ticket but now can’t make that date, can I use it on another day?
How do I know when the next bus is coming?
I am waiting at a stop and can’t see any buses, what do I do?
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.