Top Frequently Asked Questions

  1. Miami Live Big Bus Tour Guide

    Where can I buy a ticket for the tour?

    2. Where can I buy a ticket for the tour?

    You can purchase tickets either on this website, on the bus, from a trusted retailer such as your hotel concierge, or at one of our key sales points. Please note that for hygiene reasons we encourage you to pay with card when possible so that all parties can avoid the handling of cash.

  2. Miami Tour Guide on Big Bus

    Is there a commentary available in my language?

    3. Is there a commentary available in my language?

    Pre-recorded, digital commentary is available on all buses and offered in 6 languages, including:

    • English
    • Spanish
    • French
    • German
    • Italian
    • Portuguese

  3. Lady sitting on open top Big Bus

    What time does the tour start and how long does it take?

    4. What time does the tour start and how long does it take?

    Please visit our Service Information page for up-to-date information on tour start times, duration and bus frequency.

  4. Passengers getting onto a Big Bus

    Where can I start the tour?

    5. Where can I start the tour?

    You can join the tour from any stop. To find the closest stop to you, please visit our Find A Bus Stop page.

More Questions & Answers

Tell me about the Big Bus Miami Tour

Big Bus Tours Miami offer sightseeing tours of the Magic City on open-top, double-decker buses. During the tour, entertaining and informative commentary is provided either by experienced English-speaking guides, or via pre-recorded commentary, which you can listen in to via complimentary headphones supplied on board. You can hop on and off at any of the tour stops as often as you like to visit attractions and places of interest. There are two tour routes: the Day Tour (Red Loop) and the Night Tour (Blue Loop).

What can I see and visit?

Big Bus Tours Miami takes you to some of the city's most exciting areas, including South Beach, Little Havana, Wynwood, Downtown and more. With Big Bus Tours Miami you're free to hop off the bus as much as you like or stay on board for the entire tour loop. We have over 20 different stops, all conveniently located close to great landmarks and attractions, making it easy for you to explore the city at your own leisure. Please visit our Discover Miami page to learn more about what to do in Miami, and plan your visit.

On which days does the tour operate?

Big Bus Tours Miami operates every day of the year. If unexpected closures due to special events or extreme weather conditions arise, information will be published on our service information page.

How frequently do tour buses run?

Please visit our Service Information page for up-to-date information on bus frequency.

How much does the tour cost?

Please see our tickets and prices page for a list of available tickets and pricing.

Is there a discount available for groups?

Yes, discounts are available for groups of 20+. For more information on groups sales please contact us to find out more.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires. Please have a look at our Private Hire page to find out more, or contact us to discuss your requirements.

What is the child ticketing policy?

A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Customers aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

Do I need to specify a date for travel?

Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

If I buy a Deluxe Ticket can I use it on separated days?

3-day Deluxe Tickets can only be used on consecutive days.

Are accommodations available for persons with disabilities?

Yes, we operate wheelchair accessible vehicles with lifts that can accommodate a weight up to 650 pounds. Please be advised that our entire fleet in Miami is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. If you require a different accommodation, please also contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

What is your policy in the event of bad weather?

With the exception of extreme weather conditions that would jeopardize safety, our tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Can I change the date (and time) of my tour?

Yes - but if you want to change the date (and time) of your tour, we’ll need to know no later than 72 hours before your tour to make any changes. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the chat button in the bottom right corner of your screen, or download the Big Bus Tours app.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.