Top Frequently Asked Questions
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Is there a commentary available in my language?
- English
- Spanish
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What time does the tour start and how long does it take?
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Where can I start the tour?
- Red Loop (Miami Hop-on, Hop-off Day Tour): Bayside Marketplace, 401 Biscayne Blvd (metro bus stop in front of Ben's Pizza
- Green Loop (Everglades Tour): Soundscape Park, 1680 Washington Ave (metro bus stop opposite the Greenview Hotel) or Bayside Marketplace, 401 Biscayne Blvd (metro bus stop in front of Ben's Pizza)
- Night Tour: Bayside Marketplace, 401 Biscayne Blvd (metro bus stop in front of Ben's Pizza)
Where can I buy a ticket for the tour?
You can purchase tickets either on this website, on the bus, from a trusted retailer such as your hotel concierge, or at one of our key sales points. Please note that for hygiene reasons we encourage you to pay with card when possible so that all parties can avoid the handling of cash.
Is there a commentary available in my language?
Pre-recorded, digital commentary is available on all buses and offered in 2 languages, including:
What time does the tour start and how long does it take?
Please visit our Service Information page for up-to-date information on tour start times, duration and bus frequency.
Where can I start the tour?
You can join the tour from any stop. To find the closest stop to you, please visit our Find A Bus Stop page.
The principal starting locations for each tour are:
More Questions & Answers
Tell me about Big Bus Tours Miami
Big Bus Tours Miami offer sightseeing tours of the Magic City on open-top, double-decker buses. During the tour, entertaining and informative commentary is provided via pre-recorded commentary, which you can tune in to with complimentary headphones supplied on board. On our day tours, you can hop on and off at any of the tour stops as often as you like to visit attractions and places of interest. There are three tour routes:
What can I see and visit?
Big Bus Tours Miami takes you to some of the city's most exciting areas, including South Beach, Little Havana, Wynwood, Downtown and more. With Big Bus Tours Miami you're free to hop off the bus as much as you like or stay on board for the entire tour loop. We have over 20 different stops, all conveniently located close to great landmarks and attractions, making it easy for you to explore the city at your own leisure. Please visit our Discover Miami page to learn more about what to do in Miami, and plan your visit.
On which days does the tour operate?
Big Bus Tours Miami operates every day of the year. If unexpected closures due to special events or extreme weather conditions arise, information will be published on our service information page.
How frequently do tour buses run?
Please visit our Service Information page for up-to-date information on bus frequency.
How much does the tour cost?
Please see our tickets and prices
page for a list of available tickets and pricing.
Is there a discount available for groups?
Yes, discounts are available for groups of 20+. For more information on groups sales please contact us to find out more.
Is it possible to hire one of the open-top buses for a private event?
Yes, buses are available for private hires. Please have a look at our Private Hire page to find out more, or contact us to discuss your requirements.
What is the child ticketing policy?
A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Customers aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.
Do I need to specify a date for travel?
Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.
If I buy a Deluxe Ticket can I use it on separated days?
3-day Deluxe Tickets can only be used on consecutive days.
Are accommodations available for persons with disabilities?
Yes, we operate wheelchair accessible vehicles with lifts that can accommodate a weight up to 650 pounds. Please be advised that our entire fleet in Miami is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. If you require a different accommodation, please also contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.
What is your policy in the event of bad weather?
With the exception of extreme weather conditions that would jeopardize safety, our tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Can I change the date (and time) of my tour?
Yes. If you want to change the date (and time) of your tour booking, we’ll need to know no later than 72 hours before your currently booked tour date and time. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the red chat button in the bottom right corner of your screen, or submit a request via our Contact Us Form.
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.