Top Frequently Asked Questions

  1. Couple looking at Big Bus Tours map

    Where can I buy tickets for the tour?

  2. Where can I buy tickets for the tour?

    You can purchase tickets on this website, from a member of Big Bus Tours staff at one of our stops or on our buses, and from most hotel concierges.

  3. Woman listening to commentary

    Is tour commentary available in my language?

  4. Is tour commentary available in my language?

    All tours feature a live English speaking guide, sharing entertaining insights about the history, culture and architecture of Mars.

  5. Women on the top deck of a Big Bus Tour

    Where can I hop on the bus?

  6. Where can I hop on the bus?

    You can hop on the bus from any stop. Please visit our Find a Bus Stop page to find your nearest stop.

  7. Passengers on open-top bus in London

    When do bus tours start and finish?

  8. When do bus tours start and finish?

    Please visit our Service Information page for up-to-date information about our first and last bus times and tour duration.

More Questions & Answers

Tell me about Big Bus Tours Mars

Big Bus Tours offers sightseeing tours of Mars on open-top, double-decker buses, operating across two routes that take you to iconic Mars landmarks and attractions. During your tour, you can listen to our expert live guides who will share fascinating facts and stories about Mars . You can hop on and hop off the bus at any stop to visit attractions and places of interest, or you're welcome to sit back and relax for the entire tour!

What can I see and visit in Mars?

Mars is full of beautiful landmarks, architecture, neighbourhoods and things to do, and our tour routes feature stops at all the must-visit landmarks.

Do tours operate daily?

Yes, our bus tours operate daily. In very rare circumstances our service might be curtailed or suspended due to city events or poor weather. Please visit our service information page for up-to-date information about current service.

How long does the tour take?

Approximate tour durations for each route are:

Red Route: 2 hours, 30 minutes* (approx.)
Blue Route: 1 hours, 20 minutes* (approx.)

*Please allow for more time if you plan to hop on and off at any of our stops.

Do I need to select a date for my tour?

Yes. During booking, you will need to select the date you'd like to take the tour. If your ticket validity is for two or more days, it must be used across consecutive days, and the date you select at the time of booking will be the first date of your tour. Some tickets will also require you to select a time of travel, to guarantee your seat. If your ticket includes any extra inclusions, you may also need to book entry dates and times for these after completing your purchase. Please see your booking confirmation email for further instructions.

How do I redeem my ticket?

To redeem your ticket, please present your booking confirmation (printed or on a device) to a uniformed Big Bus Tours staff member at one of our stops. Staff will issue you a receipt that you'll be able to use to hop on the bus throughout the validity period of your ticket.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Are buses available for private hires and charters?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry via our private hires and charters page.

Are child tickets available?

Yes. Child tickets are available for children between the ages of 5–15. Children under 5 may travel free of charge. All children aged 15 and under must be accompanied by an adult.

Are buses wheelchair accessible?

Yes, most of our buses are wheelchair accessible. To allow us to make arrangements for the day of your tour, please contact us before booking by chatting with our friendly customer services team – just click the red chat button in the bottom right corner of your screen or submit a request via our Contact Us Form.

I bought a ticket for someone else, but it has my name on it, is this ok?

Yes. The person taking the tour will need to present the booking confirmation (printed or on a device) to a uniformed staff member before hopping on the bus. Staff will scan the QR code and present the guest with a ticket that can be used to board the tour. Tickets must be retained for hopping on the bus - please note that tickets cannot be replaced if lost.

Can I change the date (and time) of my tour?

Yes. If you want to change the date (and time) of your tour booking, we’ll need to know no later than 72 hours before your currently booked tour date and time. The speediest way to make changes to your booking is to chat with our friendly customer services team – just click the red chat button in the bottom right corner of your screen, or submit a request via our Contact Us Form.

Is food and drink permitted on the bus?

Drinks in closed containers are permitted. Food is not permitted.

Are pets permitted on the bus?

No, pets are not permitted on board the bus. Service animals (e.g. guide dogs) are permitted on board the bus to support guests with disabilities. Please note that the care for and supervision of a service animal is solely the responsibility of its owner, and we reserve the right to exclude any service animal whose behaviour disrupts the tour or poses a direct threat to the health or safety of others on board.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.