Top Frequently Asked Questions

  1. Friends on Hong Kong bus tour

    Where can I buy a ticket?

  2. Where can I buy a ticket?

    You can purchase tickets either on this website, at most Hong Kong hotels or at our Information Centres and Sales Kiosks.

  3. Bus in busy street in Hong Kong

    Where can I start the tour?

  4. Where can I start the tour?

    You can hop on our bus tours from any stop. Please click here to find a bus stop. Please visit our Service Information page for up-to-date information on tour start times and frequency.

  5. Girl on Hong Kong bus tour

    What time do tours start, and how often do buses run?

  6. What time do tours start, and how often do buses run?

    Please visit our Service Information page for up-to-date information on tour start times and frequency.

  7. Passengers on Hong Kong bus tour

    Do I have to specify a date of travel?

  8. Do I have to specify a date of travel?

    All Big Bus Tours Hong Kong tickets sold via this website are open-dated, meaning you can travel on any day within 6 months of purchase.
    Please note that if you purchase a ticket that offers validity for more than 24 hours, you must travel on consecutive days.

More Questions & Answers

Tell me about the Big Bus tour of Hong Kong

Big Bus Tours offers sightseeing tours of Hong Kong over three different sightseeing routes, taking you to Hong Kong’s main attractions, landmarks and places of interest. The tour provides a personal pre-recorded commentary in a choice of 10 languages. Convenient stops allow you to hop on, hop off and explore the city at your leisure. A Night Tour of Kowloon is also available, providing the opportunity to see this vibrant city at night.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions, so you are able to hop-on and hop-off as you please. Visit our top landmarks information to discover what you can see and visit on our tour.

You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.

On which days does the tour run?

The Big Bus Tour operates every day of the year, weather and road conditions permitting. Our uniformed staff will provide you with information should there be any change in operating time, frequency or road diversion.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a ticket receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will then issue you your ticket receipt.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What is the child policy?

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Where does the Star Ferry depart from and how long does the trip take?

The Star Ferry departs from Central Ferry Pier 7 on Hong Kong Island, and Tsim Sha Tsui Star Ferry Pier in Kowloon. The journey across Victoria Harbour takes approximately 15 minutes.

Are the buses wheelchair accessible?

Yes, all of our buses are wheelchair accessible. Please contact us for further information.

How will I know where to get off?

The pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you bought your ticket online and have yet to have this scanned by one our of our on-street representatives, it will still be valid for use for up to 6 months after the date of purchase.
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to use your pass across consecutive days. For example, a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday only.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.