Top Frequently Asked Questions
-
- Big Bus Tours Information Centre (TST) (Unit KP-38, 1st Floor, Kowloon Star Ferry Pier, Tsim Sha Tsui)
- Big Bus Tours Information Centre (Central) (Shop i2, 1st Floor, Central Ferry Pier 7)
- Tsim Sha Tsui Promenade - Coach Bay on Salisbury Road (Opposite Garden of Stars)
- No. 18 Middle Road, Tsim Sha Tsui (Big Bus Tours Customer Service Representative on the Middle Road entrance of the Peninsula)
- Big Bus Tours Ticketing Counter (Peak Tram Lower Terminus, opposite main entrance)
-
Where can I start the tour?
-
What time are your first and last buses and frequency of your tours?
- First Departure: 9:30am
- Last Departure: 6:00pm
- Frequency: every 30 minutes
- First Departure 10:00am
- Last Departure 6:00pm
- Frequency: every 45 minutes
- First Departure 9:45am
- Last Departure 4:45pm
- Frequency: every 30 minutes.
- Begins: Stop 1 (Central Ferry Pier 7) at 6:15pm
- Second Pick-Up Point: Stop 11 (Peninsula Hotel) at 7:00pm
- Ends: Stop 11 (Peninsula Hotel) at 8:00pm
-
What service will you be running over the festive period?
Where can I buy a ticket?
You can purchase tickets either on this website, at most Hong Kong hotels or at key hop-on, hop-off points:
Where can I start the tour?
You may start your tour at any of our stops. Please refer to our route information for specific locations.
The Night Tour starts at Stop 1: Central Star ferry, Pier 7, at 6:15pm, or at Stop 11: The Peninsula Hotel, at 7:00pm.
What time are your first and last buses and frequency of your tours?
Hong Kong Island Tour (Red Route)
Kowloon Tour (Blue Route)
Stanley Tour (Green Route)
Night Tour*:
*The Night Tour is not a hop-on, hop-off tour.
What service will you be running over the festive period?
Please visit our Service Information page for details of our Festive Season Service.
More Questions & Answers
Do I have to specify a date of travel?
All Big Bus Tours Hong Kong tickets sold via this website are open-dated, meaning you can travel on any day within 6 months of purchase.
Please note that if you purchase a ticket that offers validity for more than 24 hours, you must travel on consecutive days.
Please note that if you purchase a ticket that offers validity for more than 24 hours, you must travel on consecutive days.
Tell me about the Big Bus tour of Hong Kong
Big Bus Tours offers sightseeing tours of Hong Kong over three different sightseeing routes, taking you to Hong Kong’s main attractions, landmarks and places of interest. The tour provides a personal pre-recorded commentary in a choice of 10 languages. Convenient stops allow you to hop on, hop off and explore the city at your leisure. A Night Tour of Kowloon is also available, providing the opportunity to see this vibrant city at night.
What can I see and visit?
Bus stops are conveniently located near popular landmarks and attractions, so you are able to hop-on and hop-off as you please. Visit our top landmarks information to discover what you can see and visit on our tour.
You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.
You can hop on and off as many times as you wish and are of course welcome to stay on board for the entire route. Please see our tours information to discover more.
On which days does the tour run?
The Big Bus Tour operates every day of the year, weather and road conditions permitting. Our uniformed staff will provide you with information should there be any change in operating time, frequency or road diversion.
How do I redeem my ticket?
Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a ticket receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.
If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will then issue you your ticket receipt.
If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will then issue you your ticket receipt.
Is there a discount available for groups?
Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.
Is it possible to hire one of the open-top buses for a private event?
Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.
What is the child policy?
A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.
Where does the Star Ferry depart from and how long does the trip take?
The Star Ferry departs from Central Ferry Pier 7 on Hong Kong Island, and Tsim Sha Tsui Star Ferry Pier in Kowloon. The journey across Victoria Harbour takes approximately 15 minutes.
Do I need to queue for the Peak Tram?
No. Simply redeem your peak tram ticket at the Big Bus Tours ticket counter, which allows you to take the fast-lane entry and skip the queue.
Do I have to use the Peak Tram ticket on the same day of the tour?
You do not have to use the Peak Tram on the same day as your Tour. You should collect your return ticket for the Peak Tram from the Big Bus Tours ticketing counter at the Peak Tram Lower Terminus on the day of your Tour, but you then have the option to keep the tram tickets and use them anytime within one month.
How often does the Peak Tram depart?
The Peak tramway departs approximately every 15 minutes. The journey up to Victoria Peak takes about 10 minutes.
Are the buses wheelchair accessible?
Yes, all of our buses are wheelchair accessible. Please contact us for further information.
How will I know where to get off?
The pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.
There are no buses running due to weather conditions, what do I do?
Firstly, check the validity of your ticket. If you have bought your ticket online and have yet to have this scanned by our of our on-street representatives – it will still be valid for use for up to 6 months from the point you have purchased. If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Check out Term & Conditions for full details.
How can I find the stop nearest to me?
Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).
I bought the ticket but it’s for someone else. It has my name on it, is this ok?
You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.
Can I buy tickets on the bus?
The easiest place to buy our bus tickets are in advance by booking online or from the Big Bus Tours app. If you want to buy when you’re in city and in person, Big Bus representatives are located at the majority of our stops. They will be able to sell you a ticket before you hop-on to the bus.
Where does the tour end?
You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.
Does one ticket cover all routes?
For the majority of our tickets, that’s a BIG YES. Look out for this when you’re booking your ticket online or buying in person. Each ticket will state how many routes are included. Typical exclusions are one-loop tours such as Night Tours which are usually panoramic ‘non-stop’ tours.
I bought my ticket but now can’t make that date, can I use it on another day?
Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.
Can I use a two or three-day pass on different days?
You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.
How do I know when the next bus is coming?
Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).
I am waiting at a stop and can’t see any buses, what do I do?
Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.