Top Frequently Asked Questions

  1. Where can I buy a ticket for the tour?

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets either on this website, or from the bus driver.

  3. Is there a commentary available in my language?

    Is there a commentary available in my language?

  4. Is there a commentary available in my language?

    Pre-recorded, English commentary is broadcast via speakers on all buses.

  5. What time do tours start, and how long do they take?

    What time do tours start, and how long do they take?

  6. What time do tours start, and how long do they take?

    16 September - 14 April

    Morning Tour (Red Route):The first bus departs Stop #1: Tourist Information Centre at 9:00am.
    A full circuit takes 60 minutes. Buses will depart from Stop #1 every 60 minutes.
    The last full-circuit Morning Tour departure from Stop #1 is at 11:00am.
    Morning Tour Departure times from Stop #1: 9:00am, 10:00am, and 11:00am.

    Afternoon Tour (Blue Route): The first bus departs Stop #1: Tourist Information Centre at 12:00pm.
    A full circuit takes 90 minutes. Buses will depart from Stop #1 every 90 minutes.
    The last full-circuit Afternoon Tour departure from Stop #1 is at 3:00pm.
    Afternoon Tour Departure times from Stop #1: 12:00pm, 1:30pm, and 3:00pm.

    Please note that tour times and bus frequency are subject to change seasonally and in the instance of public holidays and other events.

  7. Christmas 2019

    What service will you be running over the festive period?

  8. What service will you be running over the festive period?

    Please visit our Service Information page for details of our Festive Season Service.

More Questions & Answers

Where can I start the tour?

The main starting point is Stop #1: Tourist Information Centre. You'll find this at the corner of Smith St and Bennett St (southern side of The Mall). However, you can join the tour at any of our hop-on, hop-off stops. To find the stop closest to you please click here.

Tell me about the Big Bus Darwin Tour?

Big Bus Tours Darwin offers sightseeing bus tours of Darwin, the capital city of Australia's Northern Territory. Tours operate on open-top, double-decker buses and feature an entertaining and informative commentary which will tell you about the history and culture of Darwin and its surroundings. You can hop on and hop off the bus as often as you like from any of the 12 tour stops to visit attractions and places of interest.
There are two different tour routes:
The Morning Tour (Red Route) explores the best of Darwin, from the city through to Fannie Bay.
The Afternoon Tour (Blue Route) encompasses the morning tour route and extends out to East Point Reserve, with a stop at the Military Museum.

What can I see and visit?

Big Bus Tours Darwin takes you to some of the city's best landmarks and attractions, including Mindil Beach Sunset Markets, Crocosaurus Cove, the Military Museum, the Botanic Gardens, Cullen Bay Marina and the Museum & Art Gallery of the Northern Territory.

On which days does the tour operate?

Big Bus Tours Darwin operates every day of the year excluding Christmas Day.
If unexpected closures due to special events or extreme weather conditions arise, information will be published on our service information page.

How frequently do tour buses run?

Morning Tour (Red Route): Buses arrive every 60 minutes.
Afternoon Tour (Blue Route): Buses arrive every 90 minutes.

Please note that tour times and bus frequency are subject to change seasonally and on public holidays.

How much does the tour cost?

Please see our tickets and prices page for a list of available tickets and pricing.

Is there a discount available for groups?

Yes, discounts are available for large groups on application. For more information on group sales please contact us.

Is it possible to hire one of the open-top buses for a private event?

Buses can be hired privately depending on availability. Please feel welcome to contact us to discuss your requirements.

What is the child ticketing policy?

A child ticket is available for children aged between 5 and 15 years. All children must be accompanied by an adult. Children aged 4 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

Do I need to specify a date for travel?

No, you can use your ticket on any date. If you purchase a ticket that's valid for more than one day you must travel on consecutive days.

If I buy a Premium Ticket can I use it on separated days?

2-day Premium Tickets can only be used on consecutive days.

What is your policy in the event of bad weather?

With the exception of extreme weather conditions that would jeopardize safety, our tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather. If unexpected closures due to special events or extreme weather conditions arise, information will be published on our service information page.

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you have bought your ticket online and have yet to have this scanned by our of our on-street representatives – it will still be valid for use for up to 6 months from the point you have purchased. If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Check out Term & Conditions for full details.

How can I find the stop nearest to me?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Can I buy tickets on the bus?

The easiest place to buy our bus tickets are in advance by booking online or from the Big Bus Tours app. If you want to buy when you’re in city and in person, Big Bus representatives are located at the majority of our stops. They will be able to sell you a ticket before you hop-on to the bus.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

Does one ticket cover all routes?

For the majority of our tickets, that’s a BIG YES. Look out for this when you’re booking your ticket online or buying in person. Each ticket will state how many routes are included. Typical exclusions are one-loop tours such as Night Tours which are usually panoramic ‘non-stop’ tours.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.