Top Frequently Asked Questions

  1. Woman on Big Bus Abu Dhabi open-top sightseeing tour

    Where can I buy a ticket for the tour?

  2. Where can I buy a ticket for the tour?

    You can purchase tickets either on this website, at Marina Mall, Abu Dhabi Mall, at most Abu Dhabi hotels or on the bus at any hop-on hop-off point.

  3. Woman listing to Bis Bus commentary in Abu Dhabi

    Is there a commentary available in my language?

  4. Is there a commentary available in my language?

    The Big Bus Abu Dhabi sightseeing tour offers a recorded commentary in your choice of either:

    • English
    • Arabic
    • French
    • Italian
    • Russian
    • German
    • Spanish
    • Mandarin. 

    The commentary is available through complimentary earphones that you will receive when you board the bus.

  5. Girl holding Big Bus Abu Dhabi information booklet

    Where can I start the tour?

  6. Where can I start the tour?

    You can hop on our bus tours from any stop. To find your nearest stop, please visit our Find a Bus Stop page. Please refer to our Route Information page for more details on our routes.

  7. Woman holding map and selecting commentary language

    How frequently do tour buses run?

  8. How frequently do tour buses run?

    Please visit our Service Information page for up-to-date information on tour start times and frequency.

More Questions & Answers

Tell me about Big Bus Tours Abu Dhabi

Big Bus Tours offers sightseeing tours of Abu Dhabi on an open-top double-decker bus, with pre-recorded commentary available in a choice of different languages. You're free to hop on and hop off the bus at any of our stops to visit attractions and places of interest. There are two different routes to explore: discover the city on our Red Route, or hop on our Green Route to pay a visit to Yas Island. Choose between a 1-, 2- or 3-day ticket, and enjoy bonus inclusions like a free Dhow Cruise around Abu Dhabi's corniche. Save 10% when you buy online - get tickets here.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions, so you can hop on and hop off to explore with ease. Visit our Top Abu Dhabi Landmarks page to learn more about what you can see and visit from our tour. For further Abu Dhabi inspiration, check out our list of Things to do in Abu Dhabi.

Which days do the tours operate?

Big Bus Tours Abu Dhabi operates every day of the year, even throughout the summer. For further information on our tour schedule, please visit our Service Information page.

What time does the tour start and how long does it take?

Please visit our Service Information page for up-to-date information on the first and last bus times and full tour circuit times.

Do I need to specify a date of travel?

All bus tour tickets sold on our website are open-dated, meaning you can travel on any day within 6 months of purchase. Please note that if you purchase a ticket that offers validity for more than 24 hours, you must travel on consecutive days.

How much does the tour cost?

Ticket prices will vary depending on the validity or the type of tour you choose. Please visit our Tickets & Passes page for more information.

I have a stopover between flights and would like to take a tour. Where is the nearest start point to the airport?

City Tour (Red Route): Our stop at Abu Dhabi Mall is the nearest Red Route stop to Abu Dhabi International airport (approx. 30 minutes' drive).
Island Tour (Green Route): Our stop at Yas Mall is the nearest Green Route stop to Abu Dhabi International airport (approx. 17 minutes' drive).

Please visit our Service Information page for up-to-date information on the first and last bus times, bus frequency and full tour circuit times.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What is the child policy?

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

How will I know where to get off?

The pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Are the buses wheelchair accessible?

Yes, most of our buses are wheelchair accessible. Please contact us for further information.

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you bought your ticket online and have yet to have this scanned by one our of our on-street representatives, it will still be valid for use for up to 6 months after the date of purchase.
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.