Refund Terms USA 

Tickets and packages for Big Bus Tours in the USA are nonrefundable, except in the following circumstances.

Customer may receive a refund if:

  1. Big Bus Tours is completely unable to operate (eg. Extreme weather, fully closed operations for internal reasons)
  2. Transportation cancelations prohibit a customer from being able to get to the city for which they have purchased a Big Bus Tours ticket (proof required eg flight cancelation).
  3. An incorrect city ticket was purchased and the customer can show proof of purchase for the correct city.
  4. A customers’ credit card was charged more than once for the same transaction.

Big Bus Tours reserves the right to offer a partial refund in all circumstances.

Refunds are NOT given for the following:

  • Bad weather, if the bus is operating;
  • Complaints about traffic and/or buses taking a long time to arrive;
  • Long lines for a bus or in the Welcome Centers;
  • Employee complaints (other than in extreme cases determined by management);
  • Bus temperature was too hot/too cold;
  • Customer didn’t like the guide on board;
  • Complaints relating to other attractions included in packages;
  • Audio issues (except in relation to the Night Tour since a customer can’t get off before the end of the journey);
  • Tickets purchased through Groupon.