Top Frequently Asked Questions

  1. Boy on Sydney bus tour

    Where can I buy tickets for the tour?

  2. Where can I buy tickets for the tour?

    You can purchase tickets directly from our website, on the bus from the driver, most local hotel concierge, select travel agents and visitor information centres.

  3. Woman listening to commentary

    Is the commentary available in my language?

  4. Is the commentary available in my language?

    Selected buses have a recorded commentary in your choice of 8 languages, including:

    English
    Spanish
    Italian
    German
    French
    Mandarin
    Korean
    Japanese.

    Commentary is broadcast via complimentary earphones that you will receive when you board the bus.

  5. Couple looking at Sydney tour map

    What time do tours start and finish and how often do the buses run?

  6. What time do tours start and finish and how often do the buses run?

    Please visit our Service Information page for up-to-date information on the start times and frequency of our tours.

  7. Couple hopping on Sydney bus tour

    Where can I start the tour?

  8. Where can I start the tour?

    You are welcome to join the tour from any of our stops. To find a stop close to you, please click here.

    The principal starting point for the City Tour (Red Route) is Stop #1: Circular Quay (on the corner of Alfred Street, and George Street, opposite DFS Galleria).
    The principal starting point for the Bondi Tour (Blue Route) is Stop #24: Central Station (on Pitt Street; Bus Bay no. 18).

More Questions & Answers

Tell me about Big Bus Tours Sydney.

Big Bus Tours Sydney operates open-top, double-decker sightseeing buses in Sydney across two different tour routes: hop on our City Tour (Red Route) to see the best of Sydney, from the gleaming sails of the iconic Sydney Opera House, to the soaring arches of the Harbour Bridge. Switch to our Bondi Tour (Blue Route) to discover Sydney's beautiful eastern bays, including the world-famous Bondi Beach. All tickets allow you to sightsee on both tour routes, which also feature entertaining and informative digital commentary, available in 8 different languages. The best part? Hop on and off the bus as often as you like to explore the landmarks and attractions that interest you. Buses arrive at each stop every 30 minutes, giving you the freedom to create your own Sydney sightseeing itinerary. Alternatively, you're welcome to relax on board for the full tour - both the City Tour and the Bondi Tour take approximately 90 minutes each.

On which days does the tour operate?

Every day.

How long does the tour take?

Please visit our Service Information page for up-to-date information on the duration of our tours.

What time are the first and last buses?

Please visit our Service Information page for up-to-date information on the first and last bus tour times.

Do I need to specify a date of travel?

No, you can travel on any day.

If I buy a 2-day ticket, can I use it on separate days?

2-day Premium Tickets and Deluxe Tickets must be used on consecutive days.
All tickets offered on this website are open-dated, meaning you can begin your Big Bus Tour on any date within 6 months of purchase.

What is the child policy?

A child ticket is available for children between the ages of 5 - 16. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

Where is the information centre?

Big Bus Tours Sydney has two central information centres: the City Explorer centre is at W6 Circular Quay, on Alfred Street near the corner of Loftus Street, and the Big Bus Sydney Explorer kiosk is at the end of Sealife Aquarium Wharf, on Darling Harbour. If you have a query, please feel welcome to contact us.

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you bought your ticket online and have yet to have this scanned by one our of our on-street representatives, it will still be valid for use for up to 6 months after the date of purchase.
If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.
You can also download the FREE Big Bus Tours app - this will show you the nearest stops, and it offers real-time bus tracking! Don’t forget you’ll need to enable location services and data on your mobile device to use these features of the app (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to use your pass across consecutive days. For example, a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday only.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Is the Classic Ticket valid for 1 day or 24 hours?

The Classic Ticket is valid for 24 hours. It entitles you to use all Big Bus services during operational hours, starting from the time you begin your tour until that same time the following day. So if you board the bus at 12pm for example, your ticket will be valid until 12pm the following day. The same applies to Premium and Deluxe Tickets, valid for 48 hours.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.