Top Frequently Asked Questions

  1. Boy on Sydney bus tour

    Where can I buy tickets for the tour?

  2. Where can I buy tickets for the tour?

    You can purchase tickets directly from our website, on the bus from the driver, most local hotel concierge, select travel agents and visitor information centres.

  3. Woman listening to commentary

    Is the commentary available in my language?

  4. Is the commentary available in my language?

    Selected buses have a recorded commentary in your choice of 8 languages, including:

    English
    Spanish
    Italian
    German
    French
    Mandarin
    Korean
    Japanese.

    Commentary is broadcast via complimentary earphones that you will receive when you board the bus.

  5. Couple looking at Sydney tour map

    What time do tours start and finish and how often do the buses run?

  6. What time do tours start and finish and how often do the buses run?

    City Tour (Red Route):
    First Bus: 08:30 from Stop #1: Circular Quay.
    Last Bus: 18:00 from Stop #1: Circular Quay.
    Full Circuit Time: 90 minutes (approx.)
    Bus Frequency: every 20 minutes.

    Bondi Tour (Blue Route):
    First Bus: 09:30 from Stop #24: Central Station
    Last Bus: 18:00 at Stop #24: Central Station
    Full Circuit Time: 90 minutes (approx.)
    Bus Frequency: every 30 minutes.

  7. Couple hopping on Sydney bus tour

    Where can I start the tour?

  8. Where can I start the tour?

    You are welcome to join the tour from any of our stops. To find a stop close to you, please click here.

    The principal starting point for the City Tour (Red Route) is Stop #1: Circular Quay (on the corner of Alfred Street, and George Street, opposite DFS Galleria).
    The principal starting point for the Bondi Tour (Blue Route) is Stop #24: Central Station (on Pitt Street; Bus Bay no. 18).

More Questions & Answers

Tell me about Big Bus Tours Sydney.

Big Bus Tours Sydney operates open-top, double-decker sightseeing buses in Sydney across two different tour routes: hop on our City Tour (Red Route) to see the best of Sydney, from the gleaming sails of the iconic Sydney Opera House, to the soaring arches of the Harbour Bridge. Switch to our Bondi Tour (Blue Route) to discover Sydney's beautiful eastern bays, including the world-famous Bondi Beach. All tickets allow you to sightsee on both tour routes, which also feature entertaining and informative digital commentary, available in 8 different languages. The best part? Hop on and off the bus as often as you like to explore the landmarks and attractions that interest you. Buses arrive at each stop every 30 minutes, giving you the freedom to create your own Sydney sightseeing itinerary. Alternatively, you're welcome to relax on board for the full tour - both the City Tour and the Bondi Tour take approximately 90 minutes each.

On which days does the tour operate?

Every day.

How long does the tour take?

Both the City Tour (Red Route) and the Bondi Tour (Blue Route) take approximately 90 minutes each.
If you plan to hop on and hop off the bus, please allow yourself extra time.

What time are the first and last buses?

City Tour (Red Route):
First Bus: 08:30 from Stop #1: Circular Quay.
Last Bus: 18:00 from Stop #1: Circular Quay.
Full Circuit Time: 90 minutes (approx.)
Bus Frequency: every 20 minutes.

Bondi Tour (Blue Route):
First Bus: 09:30 from Stop #24: Central Station
Last Bus: 18:00 at Stop #24: Central Station
Full Circuit Time: 90 minutes (approx.)
Bus Frequency: every 30 minutes.

Do I need to specify a date of travel?

No, you can travel on any day.

If I buy a 2-day ticket, can I use it on separate days?

2-day Premium Tickets and Deluxe Tickets must be used on consecutive days.
All tickets offered on this website are open-dated, meaning you can begin your Big Bus Tour on any date within 6 months of purchase.

What is the child policy?

A child ticket is available for children between the ages of 5 - 16. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Is it possible to hire one of the open-top buses for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

What are the details of the information centre?

Sydney Explorer has two central information centres: The City Explorer centre at W6 Circular Quay on Alfred Street near the corner of Loftus Street and the Big Bus Sydney Explorer kiosk at the end of Sealife Aquarium Wharf, Darling Harbour. Our general information number is (61 2) 5967 8400

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you have bought your ticket online and have yet to have this scanned by our of our on-street representatives – it will still be valid for use for up to 6 months from the point you have purchased. If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Check out Term & Conditions for full details.

How can I find the stop nearest to me?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I bought the ticket but it’s for someone else. It has my name on it, is this ok?

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Can I buy tickets on the bus?

The easiest place to buy our bus tickets are in advance by booking online or from the Big Bus Tours app. If you want to buy when you’re in city and in person, Big Bus representatives are located at the majority of our stops. They will be able to sell you a ticket before you hop-on to the bus.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

Does one ticket cover all routes?

For the majority of our tickets, that’s a BIG YES. Look out for this when you’re booking your ticket online or buying in person. Each ticket will state how many routes are included. Typical exclusions are one-loop tours such as Night Tours which are usually panoramic ‘non-stop’ tours.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.