Top Frequently Asked Questions

More Questions & Answers

There are no buses running due to weather conditions, what do I do?

Firstly, check the validity of your ticket. If you have bought your ticket online and have yet to have this scanned by our of our on-street representatives – it will still be valid for use for up to 6 months from the point you have purchased. If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Check out Term & Conditions for full details.

Can I buy tickets on the bus?

The easiest place to buy our bus tickets are in advance by booking online or from the Big Bus Tours app. If you want to buy when you’re in city and in person, Big Bus representatives are located at the majority of our stops. They will be able to sell you a ticket before you hop-on to the bus.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

Does one ticket cover all routes?

For the majority of our tickets, that’s a BIG YES. Look out for this when you’re booking your ticket online or buying in person. Each ticket will state how many routes are included. Typical exclusions are one-loop tours such as Night Tours which are usually panoramic ‘non-stop’ tours.

I bought my ticket but now can’t make that date, can I use it on another day?

Bus tour tickets purchased online or via the app are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one, two or three days.

Can I use a two or three-day pass on different days?

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

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For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.