Big Bus Explorer Pass/Credits Package Terms and Conditions

These terms and conditions apply to the sale of Big Pass Explorer passes/credit packages (the pass(es)), operated by Go City Limited (“Go City)”.


Delivery of your pass

The pass will be dispatched to you by email and will be available to use following receipt of your payment. You can use the Go City app to download your pass using the QR code on your receipt or follow the instructions in your email confirmation.


Activation and duration of your pass

The pass will be activated on the date when you first use it at an attraction (the activation date). The pass can be activated at any time during the period of 24 months starting from the date of purchase.

Once the pass has been activated you will have up to 60 consecutive calendar days to use your choices. If you do not use up all of the choices, your pass will expire at the end of the 60-day period.

Some passes are subject to a purse value, and you are unable to exceed this. The purse value is the maximum amount you can use based on the standard gate price for each attraction. Here is the full breakdown of purse value for these passes:

  • Paris 4-choice Big Pass Explorer: Adult € 235 / Child € 190
  • Dublin 3 choice Big Pass Explorer: Adult € 105/Child € 85

The Big Pass London Explorer Pass operates as a credits package and is subject to a maximum number of credits and you are unable to exceed this. The number of credits is equal to the number of choices purchased; therefore the 4-choice Big Pass London Explorer Credits Package allows you to visit 4 attractions.

Passes are non-transferable and may not be resold, except by contracted wholesalers of Go City products.


Advance Reservations via Go City’s Reserve Portal and App

Certain attractions can be pre-booked using Go City’s Reservation Portal and App. In certain situations, Go City will need to share your email address with the reservation partner and attraction partner to make the reservation for operational purposes only. Go City reserves the right to auto-cancel a customer’s reservation under the following circumstances:

  • If the reservation is made outside the validity days.*
  • If the reservation relates to a pass that is found to be fraudulent

In the event of such an auto-cancellation, Go City shall not be financially liable for any costs or expenses associated with the auto-cancelled reservation.

*Your pass is valid for the number of choices purchased.

No refunds will be offered for any Passes where the pass has been used or activated or that have been activated but not used for their full duration.

Please note that if you pre-book an attraction before your visit that will be considered an activation of a pass and a refund will not be available.


Conditions of use

The pass entitles the holder to admission to listed attractions and services (the attractions) upon presentation and without further payment.

Admission to attractions is subject to the pass being valid and to there being sufficient choices remaining on the pass. All attractions are required to accept admission as outlined in the attraction offer for the pass purchased, subject to their normal admission criteria. You may only visit an attraction on one occasion on each pass.

There is a limit of one person per pass, although you may purchase passes for the use of others, in which case the other persons will be the sole users of their respective passes.

Passes are non-transferable and you may not re-sell them.

Use of a single pass to gain admissions for multiple individuals constitutes fraud and may be subject to legal action. You agree to reimburse us for costs incurred through misuse of the passes including any amounts we are contractually bound to pay to visited attractions, as well as our legal costs and any recovery costs incurred by us to obtain such reimbursement from you. If you use the pass improperly or in breach of these terms you agree to indemnify us as a result of such misuse.


Exclusions and Disclaimers

Go City have done their best to ensure the accuracy of the information on their websites, apps, guidebook and in the descriptions of the attractions. Because conditions, including but not limited to hours, holiday closures, etc. at the attractions may change from time to time subsequent to the purchase date, we cannot guarantee that each attraction will honour its indicated commitments at the time you make use of the pass. To the extent permitted by applicable law, we are not liable to you for any loss, expense, damage, or other inconvenience caused in any way by your reliance upon information contained on the website, the apps, the guidebook or in any attraction descriptions accompanying your pass.

Go City are not liable to you for any deficiencies in service, problems with admission, public health violations, safety problems, personal injury or sickness, including any health and safety matters relating to any epidemic or pandemic, including but not limited to COVID19, that should arise when you visit any of the attractions. You should resolve such problems with the attraction directly, just as you would if you had purchased an admission ticket from the attraction without the use of the pass. Activated passes will not be eligible for a refund.

Go City are not liable to you for traffic conditions or weather that may affect your ability to use the pass.


Data

As part of your booking, we may share necessary customer data with GoCity, our trusted third-party supplier and operator of the Big Pass product, to facilitate the fulfillment of your purchase. This data will only be shared to the extent required to provide the service and will be handled in accordance with applicable data protection laws and our Privacy Policy.